Michelle Angulo
Newark,United States
Summary
Dynamic and motivated professional with extensive experience in the hospitality industry and a strong academic background. Proven track record of success at Yard House, where I have progressively advanced through multiple roles, demonstrating leadership, teamwork, and a strong commitment to customer service. I'm also experienced with managing front desk activities and maintaining a welcoming atmosphere for clients. I utilize my strong organizational skills and attention to detail to streamline office operations.
Overview
3
3
years of professional experience
Work History
Server
Yard House Restaurant
05.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Head Food Runner
Yard House Restaurant
12.2022 - Current
- Enhanced dining experience by ensuring timely delivery of food orders and excellent customer service.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
Host Trainer
Yard House
08.2022 - Current
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere.
- Improved team efficiency with thorough training on company policies, procedures, and best practices.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
Receptionist
Performance Ford Lincoln Service Center
05.2024 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls accordingly.
Education
Bachelor of Science - Business Administration, Concent. Real Estate
Montclair State University
Little Falls, NJ05-2026
High School Diploma -
Science Park High School
06.2022
Skills
- Friendly, Positive Attitude
- Calm Under Pressure
- Attention to Detail
- Analytical and Critical Thinking
- Strong work ethic
- Hospitality service expertise
- Exceptional customer service
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Performance Ford Lincoln Service Center
05.2024 - 09.2024
Server
Yard House Restaurant
05.2023 - Current
Head Food Runner
Yard House Restaurant
12.2022 - Current
Host Trainer
Yard House
08.2022 - Current
High School Diploma -
Science Park High School
Bachelor of Science - Business Administration, Concent. Real Estate
Montclair State University
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