Michelle Austin
Cascade,WI
Summary
Dedicated House Manager with expertise in crisis intervention and health compliance at Beacon Specialized Living. Developed individualized care plans to enhance resident well-being while ensuring a safe and supportive environment through exceptional organizational skills and proactive communication. Committed to continuous improvement and delivering quality care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
House Manager(CTM)
Beacon Specialized Living ( Formerly TCG)
Kewaskum, WI (375 North Ave)
08.2017 - 12.2025
- Ensured compliance with safety and regulatory standards in daily operations.
- Coordinated training and managed schedules for new team members effectively.
- Enhanced resident quality of life through individualized care plan development.
- Facilitated effective communication among residents, families, and healthcare professionals.
- Monitored medication administration for accuracy and adherence to protocols.
- Resolved household conflicts proactively, maintaining a harmonious living environment.
RSA (Resident Support Assistant)
Gables On the Pond
Random Lake, WI
01.2006 - 07.2017
- Enhanced resident quality of life through targeted care initiatives.
- Ensured compliance with health regulations while managing daily operations.
- Trained staff on engagement practices to improve resident support.
- Collaborated with care team to create effective treatment plans.
- Fostered open communication with residents and families to build trust.
- Maintained safety and cleanliness by adhering to infection control protocols.
Education
Nursing Assistant Certificate - CNA Course
Lakeshore Technical College
Cleveland, WI01-2006
Diploma of Cosmetology - Cosmetology
Martins School of Hair Design
Manitowoc, WI07-1989
Skills
- Calendar management
- Preventive Maintenance & Upkeep
- Exceptional organization
- Crisis intervention
- Health and safety compliance
- Procedure implementation
- Good Mediator
- Event Planning
- I am artistic
- Partially Bi Lingual
Certification
CPI
Med Pass
State Regulations & Resident Rights
Standard Precautions
Food Handling
Fire Safety
First Aid
CPR
Languages
Spanish
Limited Working
Interests
- Exploring various forms of art, such as oil painting, drawing, and ceramic mosaics, to nurture creativity and personal growth
- Music- Piano
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination and anywhere there is water!
- Horseback Riding (Formerly owned 2 horses)
- Kayaking
- I participate in a variety of outdoor recreational activities
- Playing Sports
Timeline
House Manager(CTM)
Beacon Specialized Living ( Formerly TCG)
08.2017 - 12.2025
RSA (Resident Support Assistant)
Gables On the Pond
01.2006 - 07.2017
Nursing Assistant Certificate - CNA Course
Lakeshore Technical College
Diploma of Cosmetology - Cosmetology
Martins School of Hair Design