Michelle Balser

• Delivered exceptional customer service, addressing concerns promptly and professionally.
• Provided extraordinary customer service to clients.
• Provided exceptional customer service, leading to increased client retention and loyalty.
• Oversaw customer service team training and development.

Work with customers for on-time delivery.

Work with Operations to fit certain needs of drivers and hauling freight in a timely manner for Customer needs, and maintain DOT regulations.

• Streamlined operational workflows to enhance efficiency in logistics processes.
• Collaborated with cross-functional teams to improve customer service and satisfaction levels.
• Developed training materials for new employees, fostering knowledge retention and skill development.
• Analyzed transportation data to optimize route planning and reduce delivery times.
• Led process improvement initiatives that resulted in enhanced productivity across the operations team.
• Drove strategic projects aimed at reducing operational costs while maintaining service quality standards.
• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.

• Coordinated logistics operations, ensuring timely delivery and compliance with industry regulations.
• Streamlined processes to enhance efficiency in supply chain management and inventory control.
• Led cross-functional teams to improve operational workflows and reduce bottlenecks.
• Developed and implemented standard operating procedures for enhanced operational consistency.
• Monitored performance metrics to assess operational effectiveness and drive continuous improvement initiatives.
• Trained staff on best practices in logistics coordination and safety protocols.