Michelle Banks
Ely,NV
Summary
Adept at multitasking and guest engagement, I enhanced customer satisfaction and streamlined service at Jailhouse Motel and Casino. Leveraging hospitality expertise and POS system proficiency, I significantly improved dining experiences through personalized service and efficient workflow management, embodying a strong work ethic and exceptional communication skills. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Smash N Grab
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server, Bartender
Jailhouse Motel and Casino
04.2021 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Vocational Surgical Technologist - Medical
Nevada Career Institute
Las Vegas, NV04.1994
GED -
Basic High School
Henderson, NV04.1985
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Data Entry
- Strong Communication Skills
- Document Scanning
- Data Entry Techniques
- Word Processing
- Data Processing
Timeline
Server
Smash N Grab
01.2024 - Current
Server, Bartender
Jailhouse Motel and Casino
04.2021 - 10.2023
Vocational Surgical Technologist - Medical
Nevada Career Institute
GED -
Basic High School
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