Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Barrera

Bensalem,PA

Summary

Energetic customer oriented highly experienced service professional. Personable with superior performance in fast-paced environments including 13+-year history of adhering to rules and regulations to deliver top-quality patron experiences in a highly regulated industry while mitigating casino risk.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Table Games Dealer

Parx Casino
07.2011 - Current
  • Monitored game for potential security risk to protect operation and players.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.

Bartender

ABC Bar
06.2002 - 05.2010
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

Bensalem Twp High School
Bensalem, PA
05.1989

Skills

  • Excellent custom service
  • Team Player
  • Quick Decision Making
  • Stress Tolerance
  • Conflict Mediation

Certification

PA Gaming License through

Timeline

Table Games Dealer

Parx Casino
07.2011 - Current

Bartender

ABC Bar
06.2002 - 05.2010

High School Diploma -

Bensalem Twp High School

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Michelle Barrera