Michelle Batres-Sanchez
Summary
Customer-focused hospitality professional with over 4 years of experience delivering exceptional service in high-volume, luxury, and Michelin-recognized environments. Proven leader with experience training and onboarding team members, developing operational procedures, and ensuring consistent service standards. Skilled at multitasking, resolving guest concerns, and collaborating with diverse teams in fast-paced settings. Recognized for professionalism, adaptability, and creating memorable guest experiences.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Server Trainer
Chai Pani
Washington
08.2025 - Current
- Train and mentor new front-of-house team members on service standards, menu knowledge, guest engagement, and restaurant operations.
- Deliver exceptional hospitality in a high-volume, James Beard Award-winning restaurant while maintaining efficiency, accuracy, and attention to detail.
- Develop extensive knowledge of regional Indian cuisine, ingredients, and beverage offerings to confidently educate guests and enhance the dining experience.
- Support leadership during service by reinforcing standards, coaching team members, and promoting seamless communication between front- and back-of-house.
- Consistently manage multiple tables while maintaining personalized guest interactions and driving repeat business through outstanding service.
Catering Event Captain
Rose's Restaurant Group
Washington
11.2024 - Current
- Serve high-profile guests while maintaining professionalism, discretion, and attention to detail.
- Adapt quickly to changing event needs and unexpected challenges in fast-paced environments.
- Deliver high-end catering service for corporate and private events, ensuring a seamless and refined dining experience.
- Uphold the highest hospitality standards, anticipating guest needs and ensuring an elevated dining experience.
- Present Michelin-star dishes with precision, accommodating diverse dietary needs.
Seasonal Front Desk Receptionist & Trainer
Cheverly Swim and Racquet Club
Cheverly
05.2020 - Current
- Train and onboard new employees on customer service standards, operational procedures, and facility policies.
- Develop and maintain training materials and procedural documentation to improve consistency and efficiency.
- Serve as a leadership resource for staff, providing coaching, support, and guidance during daily operations.
- Manage member inquiries, registrations, and transactions while delivering exceptional customer service.
- Ensure compliance with safety protocols and organizational procedures in a fast-paced, customer-focused environment.
Server
Reverie - Michelin-Starred Restaurant
Washington
02.2025 - 08.2025
- Delivered exceptional guest experiences through personalized service in a Michelin-starred fine dining environment.
- Anticipated guest needs and resolved concerns proactively while maintaining the highest standards of hospitality.
- Collaborated with cross-functional teams in a fast-paced, high-pressure setting to ensure seamless service and guest satisfaction.
Banquet Server
Equinox on 19th
Washington
02.2025 - 07.2025
- Provided exceptional customer service for corporate and private events in a fast-paced hospitality environment.
- Collaborated with diverse teams to deliver seamless service and ensure guest satisfaction.
- Adapted quickly to changing event needs while maintaining professionalism and attention to detail.
- Managed multiple responsibilities simultaneously while upholding high standards of service and presentation.
Education
Associate of Applied Science (Incomplete) - Accounting
Prince George's Community College
Largo, Maryland 09.2022 - 03.2023
High School Diploma - Science and Technology Diploma
Eleanor Roosevelt High School
Greenbelt, Maryland 08.2018 - 05.2022
Skills
- Food Safety Training
- Safety & Compliance
- Hospitality Operations
- Training & Onboarding
- Customer Service Excellence
- Team Leadership
- Conflict Resolution
- Multitasking
- Attention to Detail
- Adaptability
- Problem Solving
- Communication
Languages
- English, Native
- Spanish, Native
Timeline
Server Trainer
Chai Pani
08.2025 - Current
Server
Reverie - Michelin-Starred Restaurant
02.2025 - 08.2025
Banquet Server
Equinox on 19th
02.2025 - 07.2025
Catering Event Captain
Rose's Restaurant Group
11.2024 - Current
Associate of Applied Science (Incomplete) - Accounting
Prince George's Community College
09.2022 - 03.2023
Seasonal Front Desk Receptionist & Trainer
Cheverly Swim and Racquet Club
05.2020 - Current
High School Diploma - Science and Technology Diploma
Eleanor Roosevelt High School
08.2018 - 05.2022