Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 30 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
30
30
years of professional experience
Work History
Supervisor - Business and Charitable Organizations
Office Of The Tennessee Secretary Of State
Nashville, TN
08.2023 - Current
Collaborate with other departments to achieve organizational goals, fostering teamwork across various functions.
Provides customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Researches investigation requests for governmental agencies.
Develop and update tracking spreadsheets for process monitoring and reporting.
Handle employee time and leave, evaluations inputted in Edison.
Develops, modifies, and implements changes to office procedures and practices to improve effectiveness and efficiency.
Interviewing, hiring, and training employees; planning, assigning, and directing work for different areas in the department.
Assistant Supervisor - Business Services and Charitable Organizations
Office Of The Tennessee Secretary Of State
Nashville, TN
10.2013 - 08.2023
Assists in supervising a staff of twenty in proper document processing, document retrieval and daily operations
Consults with Government Officials, Agencies and other third parties as appropriate about research and investigations for fraudulent companies
Files all fraudulent subpoenas with Administrative Procedures
Maintains and documents work to process, completed on a daily basis: presents a report to administration via email
Ensures exceptional communication and problem-solving skills in order to consult customers and resolve problems in a timely manner
Research and correct processing errors, ACH payment errors, and missing images
Trains all employees learning Uniform Commercial Code, Temporary Motor Vehicle Liens and Notaries.
Business Services Officer 3 - Uniform Commercial Code
OFFICE OF TENNESSEE SECRETARY OF STATE
Nashville , TN
08.1996 - 10.2013
Accurately and timely opened, batched, scanned, and processed documents that are submitted to the department in compliance with applicable statues, rules, policies and procedures
Assisted in training new Uniform Commercial Code staff with accurate and proper procedures related to document processing
Participated in cross training with Motor Vehicle Liens and Charitable Solicitations.
Business Services Officer 1 - Corporations and Certifications
OFFICE OF TENNESSEE SECRETARY OF STATE
Nashville, TN
11.1993 - 08.1996
Provided assistance in processing Certificate of Existence and Annual Reports, along with fulfilling corporate documents request from microfilm for customers
Staffed the Business Services front counter to provide customer service in person, on the telephone and processed documents in person and expedited documents
Participated in cross training of Annual Reports and Summons.
Education
Criminal Justice/Investigations
MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TN
Associates Degree in Paralegal Studies
VOLUNTEER COMMUNITY COLLEGE
Gallatin, TN
01.2024
Skills
Proficient in MS Office (Word, Excel, PowerPoint) Outlook
Leadership skills
Accurate and detailed
Able to multitask and complete work in a timely manner
Timeline
Supervisor - Business and Charitable Organizations
Office Of The Tennessee Secretary Of State
08.2023 - Current
Assistant Supervisor - Business Services and Charitable Organizations
Office Of The Tennessee Secretary Of State
10.2013 - 08.2023
Business Services Officer 3 - Uniform Commercial Code
OFFICE OF TENNESSEE SECRETARY OF STATE
08.1996 - 10.2013
Business Services Officer 1 - Corporations and Certifications
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