Summary
Overview
Work History
Education
Skills
Timeline
Generic
MICHELLE RICE

MICHELLE RICE

Goodlettsville,TN

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 30 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

30
30
years of professional experience

Work History

Supervisor - Business and Charitable Organizations

Office Of The Tennessee Secretary Of State
Nashville, TN
08.2023 - Current
  • Collaborate with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Provides customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Researches investigation requests for governmental agencies.
  • Develop and update tracking spreadsheets for process monitoring and reporting.
  • Handle employee time and leave, evaluations inputted in Edison.
  • Develops, modifies, and implements changes to office procedures and practices to improve effectiveness and efficiency.
  • Interviewing, hiring, and training employees; planning, assigning, and directing work for different areas in the department.

Assistant Supervisor - Business Services and Charitable Organizations

Office Of The Tennessee Secretary Of State
Nashville, TN
10.2013 - 08.2023
  • Assists in supervising a staff of twenty in proper document processing, document retrieval and daily operations
  • Consults with Government Officials, Agencies and other third parties as appropriate about research and investigations for fraudulent companies
  • Files all fraudulent subpoenas with Administrative Procedures
  • Maintains and documents work to process, completed on a daily basis: presents a report to administration via email
  • Ensures exceptional communication and problem-solving skills in order to consult customers and resolve problems in a timely manner
  • Research and correct processing errors, ACH payment errors, and missing images
  • Trains all employees learning Uniform Commercial Code, Temporary Motor Vehicle Liens and Notaries.

Business Services Officer 3 - Uniform Commercial Code

OFFICE OF TENNESSEE SECRETARY OF STATE
Nashville , TN
08.1996 - 10.2013
  • Accurately and timely opened, batched, scanned, and processed documents that are submitted to the department in compliance with applicable statues, rules, policies and procedures
  • Assisted in training new Uniform Commercial Code staff with accurate and proper procedures related to document processing
  • Participated in cross training with Motor Vehicle Liens and Charitable Solicitations.

Business Services Officer 1 - Corporations and Certifications

OFFICE OF TENNESSEE SECRETARY OF STATE
Nashville, TN
11.1993 - 08.1996
  • Provided assistance in processing Certificate of Existence and Annual Reports, along with fulfilling corporate documents request from microfilm for customers
  • Staffed the Business Services front counter to provide customer service in person, on the telephone and processed documents in person and expedited documents
  • Participated in cross training of Annual Reports and Summons.

Education

Criminal Justice/Investigations

MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TN

Associates Degree in Paralegal Studies

VOLUNTEER COMMUNITY COLLEGE
Gallatin, TN
01.2024

Skills

  • Proficient in MS Office (Word, Excel, PowerPoint) Outlook
  • Leadership skills
  • Accurate and detailed
  • Able to multitask and complete work in a timely manner

Timeline

Supervisor - Business and Charitable Organizations

Office Of The Tennessee Secretary Of State
08.2023 - Current

Assistant Supervisor - Business Services and Charitable Organizations

Office Of The Tennessee Secretary Of State
10.2013 - 08.2023

Business Services Officer 3 - Uniform Commercial Code

OFFICE OF TENNESSEE SECRETARY OF STATE
08.1996 - 10.2013

Business Services Officer 1 - Corporations and Certifications

OFFICE OF TENNESSEE SECRETARY OF STATE
11.1993 - 08.1996

Criminal Justice/Investigations

MIDDLE TENNESSEE STATE UNIVERSITY

Associates Degree in Paralegal Studies

VOLUNTEER COMMUNITY COLLEGE
MICHELLE RICE
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