Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Baxter

Marion,IN

Summary

Dynamic Pharmacy Technician at Walgreen's Pharmacy with proven problem-solving skills and a commitment to patient confidentiality. Enhanced workflow efficiency through meticulous medication dispensing and inventory management. Recognized for exceptional customer service, fostering loyalty while ensuring compliance with HIPAA regulations. Adept at collaborating with healthcare teams to optimize patient care.

Overview

16
16
years of professional experience

Work History

Pharmacy Technician

Walgreen's Pharmacy
08.2022 - 03.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Grant County Sheriff Department

Corporal Jailer/Detention Officer
05.2012 - 02.2022
  • Developed comprehensive emergency response plans for various scenarios including natural disasters, active shooter situations, and mass casualty events.
  • Improved officer safety through regular reviews of tactics used during critical incidents allowing adjustments based on best practices.
  • Increased public safety by implementing proactive policing strategies and community engagement initiatives.
  • Managed budgetary responsibilities by carefully allocating funds towards essential operations while identifying cost-saving measures where possible.

Health Care Assistant

Homer & Donna Schideler
02.2010 - 02.2012
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.

Customer Service Representative

CardioSom Oxygen/ CPAP / BiPAP / Nebulizers
02.2009 - 02.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
  • Monitored patient progress and adjusted treatment plans accordingly.
  • Ensured compliance with professional standards and regulatory requirements through meticulous documentation of patient care activities.
  • Validated the effectiveness of implemented interventions by conducting regular reassessments and making necessary adjustments to treatment plans based on clinical findings.

Education

Associate of Applied Science - Medical Assisting

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2003

No Degree - Phlebotomy

Ivy Tech Community College of Indiana
Marion, IN
05-2001

High School Diploma -

Marion High School
Marion, IN
06-1989

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • HIPAA
  • Pharmacy and customer records management

Timeline

Pharmacy Technician

Walgreen's Pharmacy
08.2022 - 03.2025

Grant County Sheriff Department

Corporal Jailer/Detention Officer
05.2012 - 02.2022

Health Care Assistant

Homer & Donna Schideler
02.2010 - 02.2012

Customer Service Representative

CardioSom Oxygen/ CPAP / BiPAP / Nebulizers
02.2009 - 02.2010

Associate of Applied Science - Medical Assisting

Ivy Tech Community College of Indiana

No Degree - Phlebotomy

Ivy Tech Community College of Indiana

High School Diploma -

Marion High School

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