Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Beau

Brooklyn

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Sales Manager

Lowes Home Improvment
05.2020 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Merchandising Supervisor

JCPenney
04.2016 - 10.2020
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Inspected merchandise for quality and arranged proper display location on floor.

Assistant Store Leader

The Children's Place
05.2014 - 02.2016
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Managed team workload to reach production targets.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.

Education

Bachelor of Arts -

Medgar Evers College of The City University of New York
Brooklyn, NY
06.2020

High School Diploma -

Brooklyn Community High School Sch-Communication Arts & Media
Brooklyn, NY
06.2014

Skills

  • Market and Competitive Analysis
  • Excellent Communication Skills
  • Brand-Building Strategies
  • Cross-Cultural Sales

Timeline

Sales Manager

Lowes Home Improvment
05.2020 - Current

Merchandising Supervisor

JCPenney
04.2016 - 10.2020

Assistant Store Leader

The Children's Place
05.2014 - 02.2016

Bachelor of Arts -

Medgar Evers College of The City University of New York

High School Diploma -

Brooklyn Community High School Sch-Communication Arts & Media

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Michelle Beau