Michelle Beau
Brooklyn,NY
Summary
Customer-focused Retail Manager with a passion for delivering exceptional experiences. Expert in creating and executing sales strategies, training and developing staff, and managing budgets. Successfully led a team to achieve a 95% customer satisfaction rating, resulting in a 25% increase in repeat business.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
Staten Island, NY
05.2020 - Current
- Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising.
- Coordinating, monitoring and reporting on daily operations.
- Recruiting, training and supervising employees.
- Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
- Monitoring and maintaining suitable store inventory levels.
- Assisting with the development of new sales and recruitment strategies.
- Ensuring the store environment complies with health and safety regulations.
- Maintaining a clean, organized and aesthetically pleasing store front.
- Resolving customer complaints and concerns in a timely manner.
- Ensuring that store policies and procedures are followed.
Merchandising Supervisor
JCPenney
Brooklyn, NY
04.2016 - 10.2020
- Reduced shrinkage levels through effective loss prevention measures, safeguarding company assets.
- Introduced innovative merchandising solutions that contributed to increased sales revenue while maintaining optimal inventory turns.
- Spearheaded cross-functional initiatives aimed at improving overall store performance, including staff training programs and operational efficiency enhancements.
- Optimized product placement within stores for maximum visibility and accessibility, driving sales performance.
Assistant Store Leader
The Children's Place
Brooklyn, NY
05.2014 - 02.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Answered customer questions regarding store merchandise, department information, and pricing
- Collaborated with store managers to devise store layouts and establish aesthetic appeal
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Updated pricing and signage to complete product displays and educate customers
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Inspected merchandise for quality and arranged proper display location on floor
- Delegated daily tasks, addressed employee questions and resolved scheduling issues
- Managed team workload to reach production targets
- Built relationships with team members to encourage willingness to address concerns and issues
- Mentored employees to help improve skills and enable team members to become peak performers on the job
Education
Bachelor of Arts -
Medgar Evers College of The City University of New York
Brooklyn, NYHigh School Diploma - Communication Arts & Media
Brooklyn Community High School
Brooklyn, NYSkills
- Brand-Building Strategies
- Cross-Cultural Sales
- Excellent Communication Skills
- Market and Competitive Analysis
Timeline
Assistant Store Manager
Lowes Home Improvment
05.2020 - Current
Merchandising Supervisor
JCPenney
04.2016 - 10.2020
Assistant Store Leader
The Children's Place
05.2014 - 02.2016
Bachelor of Arts -
Medgar Evers College of The City University of New York
High School Diploma - Communication Arts & Media
Brooklyn Community High School