Michelle Becker
Menomonie
Summary
Dynamic leader with a proven track record at Walmart, adept in analytical thinking and motivational techniques. Excelled in enhancing team performance and customer satisfaction through innovative strategies and a purpose-driven approach. Skilled in leveraging Walmart's rich history to inspire growth, demonstrating exceptional people leadership and a clear understanding of business objectives.
Overview
36
36
years of professional experience
Work History
Academy Coach
Walmart
10.2020 - Current
- Deliver training to facility level Associates through Supply Chain level leadership, implementing and supporting training for specialty and change initiatives.
- Support participants in development of critical thinking skills and perseverance to persist with challenging tasks inside their facility.
- Provided specific strategies to enable leaders to meet the needs of their Associates and Customers.
- Facilitate participant success classes both virtually and in-person.
- Support the company's mission, values and ethics.
Coach/Manager of Operations
Walmart
10.2015 - 10.2020
- Communicating and collaborating with all levels of Associates regarding store operations, utilizing technology, business initiatives, merchandising and company direction.
- Encouraged Associates to find creative solutions to problems and maintain motivation.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Lead and developed teams effectively by teaching, training and actively listening to Associates.
- Lead hiring, onboarding and training of new hires to fulfill business requirements.
- Offered constructive feedback to Associates & Mentees to help reach goals.
Store Manager
Walmart
01.2007 - 10.2015
- Managed store Associates successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Analyzed and reported on key performance metrics to senior management.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Upheld and communicated store programs and standards to Associates for optimal quality, freshness, safety and cleanliness.
- Met or surpassed business targets regularly through Associate engagement and forward-thinking planning.
- 350 Associates in Menomonie
- 180 Associates in Merrill
Store Co-Manager
Walmart
07.2003 - 01.2007
- Implemented business initiatives to improve work environment, company culture or overall business strategy by increasing revenue, and effectively targeting new markets.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Lead and developed teams effectively by teaching, training and actively listening to Associates.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Hired, trained and evaluated personnel for new store opening.
Assistant Store Manager
Walmart
02.1999 - 07.2003
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Insurance Customer Service Representative
Sentry Insurance
01.1998 - 01.1999
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Trained new customer service representatives on best practices, policies and procedures.
Insurance Sales Agent
New York Life Insurance Co
05.1997 - 12.1998
- Sold Life insurance products to clients by recommending a type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques. Always looking for the best coverage with the lowest cost.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Assistant Store Manager
Walmart
05.1989 - 04.1997
- Coached sales Associates in product specifications, sales incentives, and selling techniques, significantly increasing sales.
- Interviewed, hired, and trained Associates and equipped them to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Arts - Fashion Merchandising, Minor Interior Design
Patricia Stevens Career Collage
Milwaukee, WILeadership Development
Dale Carnegie Course
Wausau, WISkills
- Clear Understanding of Business Objectives
- Analytical thinking
- Performance analysis
- Motivational Techniques
- People Lead, Tech Powered
- Passion for Walmart's History-Past & Future
Timeline
Academy Coach
Walmart
10.2020 - Current
Coach/Manager of Operations
Walmart
10.2015 - 10.2020
Store Manager
Walmart
01.2007 - 10.2015
Store Co-Manager
Walmart
07.2003 - 01.2007
Assistant Store Manager
Walmart
02.1999 - 07.2003
Insurance Customer Service Representative
Sentry Insurance
01.1998 - 01.1999
Insurance Sales Agent
New York Life Insurance Co
05.1997 - 12.1998
Assistant Store Manager
Walmart
05.1989 - 04.1997
Associate of Arts - Fashion Merchandising, Minor Interior Design
Patricia Stevens Career Collage
Leadership Development
Dale Carnegie Course
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