Michelle Bedoya
Elizabeth,NJ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduling and Insurance Verification
Bridgeway Behavioral Health Services
02.2024 - Current
- Improved community integration for individuals with mental health and disabilities.
- Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
- Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
- Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Processed eligibility and benefits verification and authorization requests.
Medical Office Associate
Atlantic Health System
07.2022 - 02.2023
- Elevated patient experience with friendly interactions at check-in/check-out while diligently verifying demographic information for accuracy during each visit.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and maintaining accurate medical records.
- Promoted patient well-being by addressing inquiries regarding appointment scheduling, medications, and test results in a timely manner.
Receptionist
Redefine Healthcare
06.2020 - 12.2022
- Answered phone calls promptly to ensure effective communication.
- Welcomed visitors and improved first impressions by maintaining a clean and organized reception area.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
Emergency Medical Technician
On Time Ambulance
03.2017 - 12.2019
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Education
Associate of Science -
Union County College
Cranford, NJ01-2017
High School Diploma -
Admiral William F. Halsey Leadership Academy
Elizabeth, NJ06-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
LANGUAGES
- English
- Spanish
Timeline
Scheduling and Insurance Verification
Bridgeway Behavioral Health Services
02.2024 - Current
Medical Office Associate
Atlantic Health System
07.2022 - 02.2023
Receptionist
Redefine Healthcare
06.2020 - 12.2022
Emergency Medical Technician
On Time Ambulance
03.2017 - 12.2019
Associate of Science -
Union County College
High School Diploma -
Admiral William F. Halsey Leadership Academy
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