Michelle Bennett
Mesquite,TX
Summary
Experienced professional with a strong background in lockbox and check processing, achieving 99% accuracy at Comerica Bank. Skilled in multitasking and team collaboration, I leverage strong problem-solving skills to enhance workflow efficiency and ensure data integrity in dynamic settings.
Overview
34
34
years of professional experience
Work History
Front End Aid-Ecomm
Specs
Dallas, TX
05.2024 - Current
- Demonstrate adaptability and flexibility by quickly adjusting to high-speed changes in inventory and fluctuating customer demands.
- Resolve customer complaints promptly and professionally when necessary, showcasing strong problem-solving skills and service standards.
- Manage the efficient and accurate selection and gathering of customer orders from a high-volume inventory environment.
- Assisted in training new employees on best practices and organizational flow for order fulfillment.
- Utilized technical tools (mobile devices) to manage order status and ensure accurate real-time data updates.
Senior Workflow Coordinator
Comerica Bank
Dallas, Texas
04.1994 - 02.2023
- Developed and maintained expertise in high-volume check services and lockbox functionality, serving as a subject matter resource.
- Managed and prioritized a high volume of time-sensitive transactions to consistently meet daily service-level agreements, and internal service goals.
- Trained and mentored new staff on established workflow processes and best practices, ensuring department-wide adherence to accuracy and compliance standards.
- Streamlined daily processing duties to enhance efficiency, contributing to the department's accuracy rate.
- Collaborated cross-functionally to address complex issues related to products and services, ensuring seamless workflow coordination and minimizing client impact.
- Utilized Opex Falcon and Integrapay, achieving 11,000 kph with 99% accuracy.
Data Entry
Todays Temporary
Dallas, Texas
01.1992 - 03.1994
- Performed high-volume data entry and processing tasks for multiple commercial and financial institutions as a temporary specialist.
- Processed complex credit card and payment transactions for major financial institutions (e.g., Mastercard) efficiently and accurately.
- Conducted check processing at Guaranty Bank, maintaining rigorous accuracy standards for all transactional data.
- Provided dedicated support to the Lockbox Department at Texas Commerce Bank, ensuring adherence to critical deadlines and high service standards.
Education
GED -
Texas
Skills
- Lockbox and check processing
- Mail handling
- Data entry speed: 11,000 KPH at 99% accuracy
- Proficient in Opex Falcon and Integrapay
- Microsoft Excel expertise
- Workflow coordination and adherence
- Attention to detail for financial data integrity
- Quality assurance and process compliance
- Adaptability and flexibility
- Confidentiality practices
- Problem solving skills
- Communication proficiency
- Multitasking and organization
- Team collaboration strategies
- Deadline management techniques
- Decision-making abilities
Timeline
Front End Aid-Ecomm
Specs
05.2024 - Current
Senior Workflow Coordinator
Comerica Bank
04.1994 - 02.2023
Data Entry
Todays Temporary
01.1992 - 03.1994
GED -
Texas
Similar Profiles
Dakota CraigDakota Craig
Back Stock Associate at SpecsBack Stock Associate at Specs
Marcus D. MorenoMarcus D. Moreno
Warehouse Manager at SpecsWarehouse Manager at Specs
Sydney JohnsonSydney Johnson
Front End Associate at SpecsFront End Associate at Specs
Candace AlagbadaCandace Alagbada
Transportation Coordinator (Temp) at Impressive Transport ServicesTransportation Coordinator (Temp) at Impressive Transport Services
Austin FieldsAustin Fields
Volunteer Firefighter at Payne Springs Fire RescueVolunteer Firefighter at Payne Springs Fire Rescue