Michelle Benton
Memphis,TN
Summary
Effective and detailed-oriented professional, with a proven track record of managing day-to-day operations, setting priorities and resolving concerns of clients and stakeholders. Able to successfully mitigate conflicts and maintain a professional demeanor while interacting with all levels of internal staff and the general public. Knowledgeable and experienced in handling confidential matters and proprietary information.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Adjuster
The Hartford Insurance Group
05.2024 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Google Business Profile- Customer Support Senior
Google Operations Center
02.2021 - 06.2024
- Worked with business customers to assist in the verification of their business profile via email, chat, and video conferencing
- Assisted with the training of new employees while creating and implementing numerous best practices
- Led various team building projects while performing training exercises to foster cohesive workmanship through the verification department.
Google Fi- Customer Support Senior
Google Operations Center
02.2021 - 06.2024
- Assisted customers in a chat based workflow with technical support and billing issues.
Customer Advocate
Sedgwick
06.2019 - 01.2021
- Answered incoming calls and e-mails from customers that include claimants, providers, and attorneys to resolve questions and issues regarding claims and the approval process
- Inputted data and information received from customers and designated third parties to ensure that claims are coded correctly prior to submitting to a claim's adjuster for processing
- Initiated customer referrals to legal, pharmacy, and Special Investigations Unit and coordinated independent medical examinations.
Retirement Specialist
Mass Mutual Life Insurance Company
11.2015 - 11.2018
- Consulted with plan participants to provide education on the different insurance and investment options available to ensure that participants were retirement ready
- Consulted with over 45 clients daily while performing numerous transactions to better gauge their retirement needs
- Assimilated training material to distribute to multiple departments to ensure adherence with the company's best practices, policies, and procedures
- Assisted in the training of new and transferred employees.
Education
Bachelor of Fine Arts Program- Communications with study of Mass Communication - Communications
DePaul University
Chicago, ILSkills
- Proficiency of Microsoft Office Suite & Outlook
- Presentation Preparation & Delivery
- Administrative Support
- Time Management
- Public Relations
- Strategic Planning
- Business Writing
Accomplishments
- Awarded Best Speech three (3) times while participating in Toastmasters' presentations.
- First representative outside the State of Massachusetts to be promoted to the Pension Buyout Department of Mass Mutual.
- Received multiple recognition letters while serving as a liaison between clients and account managers for superior customer service.
- Voted as team leader for all team meetings and events due to my contributions and positive attitude.
References
- Jackie Alston, 901-690-3600, Google Operations Center, Southaven, MS
- Keith Nevels, 901-335-2142, Keith Nevels Insurance Agency, Memphis, TN
- Brandi Miller, 901-497-1329, Raymond James Financial Institution, Memphis, TN
Certification
Auto Claims Adjuster
- Property and Casualty ALL Lines] Training - May 2024
Timeline
Claims Adjuster
The Hartford Insurance Group
05.2024 - Current
Google Business Profile- Customer Support Senior
Google Operations Center
02.2021 - 06.2024
Google Fi- Customer Support Senior
Google Operations Center
02.2021 - 06.2024
Customer Advocate
Sedgwick
06.2019 - 01.2021
Retirement Specialist
Mass Mutual Life Insurance Company
11.2015 - 11.2018
Bachelor of Fine Arts Program- Communications with study of Mass Communication - Communications
DePaul University
Auto Claims Adjuster
- Property and Casualty ALL Lines] Training - May 2024
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