Michelle Berkery
Server
Palm Beach Gardens,FL
Summary
Proven server at Duffy's Sports Grill, adept in high-volume dining and exceptional customer service, showcasing strong work ethic and hospitality service expertise. Excelled in guest engagement and safe food handling, significantly enhancing customer satisfaction and repeat business. Skilled in cash handling and menu memorization, contributing to efficient and memorable dining experiences.
Overview
14
14
years of professional experience
Work History
Server
Duffy's Sports Grill
12.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Grease Whiskey and Burger Bar
09.2018 - 11.2021
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Sever
Carmine's La Trattoria
10.2010 - 05.2018
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Associate - Medical Billing And Coding
Miami AD
Miami, FL06.2013
Bachelor Of Arts - Business Management
Florida Atlantic University
Jupiter, FL06.2005
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Food safety understanding
Timeline
Server
Duffy's Sports Grill
12.2021 - Current
Server
Grease Whiskey and Burger Bar
09.2018 - 11.2021
Sever
Carmine's La Trattoria
10.2010 - 05.2018
Associate - Medical Billing And Coding
Miami AD
Bachelor Of Arts - Business Management
Florida Atlantic University
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