MICHELLE BERLIN-LEONE
Phoenix,AZ
Summary
An experienced and versatile sales professional with proven results across different industries. The ability to adapt and thrive to in a fast paced marketplace which allows for long term customer success. Able to be an effective communicator that can generate ideas and actions across all levels of an organization. Experience and success in managing large and small sales territories by identifying and executing appropriate time allocation.
Overview
17
17
years of professional experience
Work History
Community Liaison
Uplift Hospice
08.2024 - Current
- Developed strong relationships with healthcare providers, increasing referral rates for hospice services.
- Served as a liaison between patients, families, physicians, and other healthcare professionals involved in the provision of hospice services.
- Provided ongoing education to clinical staff, improving overall knowledge of best practices in hospice care.
- Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
- Improved patient satisfaction by developing individualized care plans tailored to their unique needs.
- Evaluated patient eligibility for hospice services using established criteria, ensuring timely access to needed resources.
Account Executive
At Home Healthcare, LHC Group
09.2022 - 07.2024
- Responsible for prospecting, developing, and maintaining accounts offering specialized treatment programs in skilled nursing, physical therapy, occupational therapy, and speech therapy. Educate and support primary doctors, physical assistants, nurse practitioners, and medical assistants on services provided to meet territory sales targets.
- Manage various types of accounts, including hospitals, skilled nursing facilities, senior living communities, and memory care locations.
- Serve as a liaison between referral sources and patients/families for the company, with consistent engagement with all parties to find the best solution possible for the patient.
- Achieve territory sales targets by managing a fluid pipeline through utilization of the CRM system and documenting all sales activities within each account.
- Built expansion territory with no existing customers into a top performing territory overall, achieving sales plan in every month for 2024. Overall winner of Q1 sales contest for the region amongst (15) other team members.
Sales Account Executive
LitonRx Pharmacy
04.2021 - 08.2022
- Responsible for new business acquisitions through high volume daily cold calls, in-person, telephone, and email communication.
- Collaborate with marketing to develop and implement marketing materials to new and existing customers.
- Provide comprehensive needs analysis during face to face and remote meetings resulting in specific practice solutions.
- Created and implemented CRM system to collect, organize, and manage territory information- responsible for sales tracking, product needs, and daily call activity.
- Directly responsible for over (100) new customers acquired since territory creation, resulting in over $250,000 in revenue. Personal sales activity accounts for 40% of overall company revenue. Have achieved 125% growth over plan through Q1 and Q2 of 2022.
Retail Sales Specialist
SAS RETAIL SERVICES INC.
04.2019 - 04.2021
- Territory manger for sales and service of entire Bayer Corporation product line at (38) Walmart Pharmacy locations in Phoenix Metro and surrounding areas, including Tucson market.
- Responsible for improving operational efficiencies by educating and supporting department managers on new and existing products, managing product inventory, and building more complete purchase orders through past sales analysis and seasonal trends.
- Managed client shelf schematic standards which included tagging, rotating, and placing Point-of-Sale materials for specific product sales objectives. Worked with department managers on providing best possible product placement options to maximize exposure.
- Sales Achievement Recognitions include Most Improved Sales Territory for Q2 2019, Southwest Region Top Specialist for Sales Q3 and Q4 2019, Southwest Region Top Specialist for Sales Q2 2020. Nominated for Sales Specialist of quarter among all SAS Regions for Q1 and Q2 2020. Have achieved sales results of at least 15% over plan in every quarter of employment.
Sales Associate- Residential
COLDWELL BANKER REAL ESTATE LLC.
10.2008 - 11.2019
- Responsible for negotiating, facilitating, and managing real estate transactions.
- Ensure that clients that sell or buy are aware and educated on current market conditions, legal requirements, pricing decisions, and mortgage options.
- Develop and maintain relationships with clients through networking, referrals and cold calling.
- Provide availability to clients at all hours of day, conducting property visits, inspections, and open houses.
- Achieved top 10% Sales Associate Ranking in revenue generation for local office from 2011 through 2017.
Retail Merchandiser-Scottsdale/North Phoenix
ADVANTAGE SALES AND MARKETING LLC
01.2008 - 10.2008
- Responsible for servicing retail accounts to ensure client standards of Time Warner and Superfridge were met and sales goals were achieved.
- Organized store merchandise racks by size, style and color to promote visually appealing environment with proper inventory levels.
- Handled customer service issues with department managers in accordance with company policies.
Education
Bachelor of Science - Merchandising Management
Michigan State University
East Lansing, MI1997
Skills
- Customer Success Management
- New and Mature Territory Sales Experience
- Consultative Selling Skills
- Mentoring and Coaching Experience
- Merchandising and Display
- Sales Forecasting and Budgeting
Timeline
Community Liaison
Uplift Hospice
08.2024 - Current
Account Executive
At Home Healthcare, LHC Group
09.2022 - 07.2024
Sales Account Executive
LitonRx Pharmacy
04.2021 - 08.2022
Retail Sales Specialist
SAS RETAIL SERVICES INC.
04.2019 - 04.2021
Sales Associate- Residential
COLDWELL BANKER REAL ESTATE LLC.
10.2008 - 11.2019
Retail Merchandiser-Scottsdale/North Phoenix
ADVANTAGE SALES AND MARKETING LLC
01.2008 - 10.2008
Bachelor of Science - Merchandising Management
Michigan State University
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