Michelle Berruecos
Larkspur,CA
Summary
Leasing Consultant with over 3 years experience in residential property rentals. Well-versed in tenant and Fair Housing law. Success in meeting occupancy goals. Seeking new challenges in an upbeat environment where I will provide experience, skill and superior customer satisfaction. Experienced Leasing Consultant with a proven ability to work with a diverse population. Able to stimulate enthusiasm while providing relevant information. Possess in-depth knowledge of the community and knowledgeable in residential housing and knowledgeable of fair housing laws.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Larkspur Courts
Larkspur, CA
10.2021 - Current
- Conducted informative property tours for potential tenants, highlighting unique amenities and features.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Distributed and followed up on tenant renewal notices.
- Conducted market research to ensure competitive pricing and offerings in leasing market.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
Leasing Consultant
InterSolutions
Larkspur, CA
04.2021 - 10.2021
- Showed apartments and answering prospective residents’ questions about pricing
- Expanded and retained client base through regular communication and promotions
- Followed up with prospects and residents
- Put in work orders for residents
- Opened and closed leasing office
- Sent out end of the day report
- Accepted rental payments
Customer Service Representative
Nordstrom
Corte Madera, CA
06.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Prevented store losses using awareness, attention to detail and integrity
- Maintained up-to date knowledge of store policies regarding payments, returns and exchanges
- Worked as a team member performing cashier duties, product assistance and cleaning
- Resolved product/policy issues and shared benefits of new technology
- Maintained adequate cash supply in registers in multiple stations
- Performed opening and closing duties, including counting cash and ensuring that equipment was functioning properly
- Stepped in to help other departments when needed to ensure that the customer and store as a whole were taken care of
Retail Selling Specialist
Solstice Sunglasses
Corte Madera, CA
10.2018 - 07.2019
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Contributed to the successful launch of new product lines by executing strategic merchandising plans.
- Participated in regular training sessions to stay current on industry trends and new product offerings.
- Placed special merchandise orders for customers for items up to $1,000
- Shared product knowledge with customers while making personal recommendations
- Maintained inventory control and store appearance
- Greeted customers and provided them with a positive shopping experience
- Interacted with 15+ customers daily
- Stocked sales floor
Teacher Assistant
St. Raphael's Church
San Rafael, CA
08.2016 - 07.2017
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Placed special merchandise orders for customers for items up to $1,000
- Shared product knowledge with customers while making personal recommendations
- Maintained inventory control and store appearance
- Greeted customers and provided them with a positive shopping experience
- Interacted with 15+ customers daily
- Stocked sales floor
Education
Business Administration And Management
College of Marin
Greenbrae, CAHigh School Diploma -
Redwood High School
Larkspur, CA06.2019
Skills
- Customer Service
- CRM Software
- Telephone and email etiquette
- Leasing and sales
- Fair housing policies
- Adaptive team player
- Creative problem solver
- Attention to detail
- Calm demeanor
- Positive attitude
- Goal-oriented focus
Languages
Spanish
Timeline
Leasing Consultant
Larkspur Courts
10.2021 - Current
Leasing Consultant
InterSolutions
04.2021 - 10.2021
Customer Service Representative
Nordstrom
06.2019 - 12.2020
Retail Selling Specialist
Solstice Sunglasses
10.2018 - 07.2019
Teacher Assistant
St. Raphael's Church
08.2016 - 07.2017
Business Administration And Management
College of Marin
High School Diploma -
Redwood High School