Michelle Bisacquino
North Wales,PA
Summary
Accomplished Executive Assistant with a proven track record at Centennial School District, adept in handling confidential documents, managing executive schedules, and coordinating meetings with efficiency. Known for meticulous attention to detail and strong problem-solving skills, consistently delivering superior support and improving operational workflows. Excelled in fostering professional relationships and streamlining travel and event logistics, enhancing organizational productivity.
Overview
31
31
years of professional experience
Work History
Executive Assistant
Centennial School District
09.2006 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Update and maintain confidential documents.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Requisitions for supplies.
- Requisitions for supplies for teachers, Assistant Superintendent and Director of Special Education.
- Assist with Title Funds and Grants.
- Create cover memos for board agenda.
- Weekly Attendance for Nurses and Translation Coordinator.
- Manage executive calendars, scheduling meetings and appointments.
- Handle confidential and sensitive information with discretion.
- Screen personal and business calls and direct to appropriate party.
- Prioritize tasks for three Administrators.
- Handle logistics, catering, agendas for meeting and event planning.
Customer Services Representative
Collision Experts International
01.1994 - 08.2006
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Associate of Arts - Marketing And Social Media
University of Arts
Philadelphia, PA05.2018
Associate of Applied Science - Human Resources Development
Montgomery County Community College
Blue Bell, PA05.2006
Skills
- Scheduling
- Database Management
- Meeting planning
- Invoice Processing
- Conference planning
- Policy Enforcement
- Project Planning
- Social media knowledge
- Office Administration
- Spreadsheet tracking
- Filing and data archiving
- Report Generation
- Schedule Management
- Document Preparation
- Business Correspondence
- Professional and mature
- Meticulous attention to detail
- Proofreading
- Calendar Management
- Videoconference preparation
- Interpersonal Communication
- File Organization
- Strong Problem Solver
- Information confidentiality
- Travel Arrangements
Timeline
Executive Assistant
Centennial School District
09.2006 - Current
Customer Services Representative
Collision Experts International
01.1994 - 08.2006
Associate of Arts - Marketing And Social Media
University of Arts
Associate of Applied Science - Human Resources Development
Montgomery County Community College
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