Michelle Black
Evansville,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Online Grocery Associate
Meijer
Evansville, Indiana
03.2022 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maximized efficiency by scanning items quickly and completing as many as Number orders per hour.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Substitute Teacher's Assistant
EVSC
Evansville, IN
08.2021 - Current
- Monitored students during transitional and non-class times such as lunch periods and recess.
- Supported children by working closely with teachers, parents and administrators.
- Assisted students with personal hygiene needs such as hand washing and toileting.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Teacher's Assistant
EVSC
Evansville, IN
08.2011 - 08.2021
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Reviewed lesson material with students individually or in small groups.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Recorded grades for coursework and tests in online reporting system.
- Supervised residential and day treatment children during class and on field trips.
Operations Manager
Research Systems (rsc)
Evansville , IN
09.1989 - 11.2007
- Reviewed billing problems, researched issues and reconciled discrepancies.
- Balanced testing availability, customer schedules and maximum load levels for testing schedules. Annual revenue of over 20 million dollars in testing.
- Upheld client satisfaction by designing accurate and detailed timelines for testing services and maintaining the reported customer timeline.
- Maintained account information accuracy by communicating frequently with account representatives.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked cross-functionally with customer service and finance teams for conflict resolution.
- Updated documentation, reports and spreadsheets with financial information.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Reported weekly projected revenue and session load to finance, sales teams and the company president.
Education
Business
University of Southern Indiana
Evansville, IN03.1996
Skills
- Organization and Planning
Timeline
Online Grocery Associate
Meijer
03.2022 - Current
Substitute Teacher's Assistant
EVSC
08.2021 - Current
Teacher's Assistant
EVSC
08.2011 - 08.2021
Operations Manager
Research Systems (rsc)
09.1989 - 11.2007
Business
University of Southern Indiana