Michelle Blackwelder
AUGUSTA,ME
Summary
Proven leader and dedicated professional with a track record of enhancing operational efficiency at Walmart. Excelled in customer service and inventory management, significantly reducing wastage. Demonstrates honesty, integrity, and a strong work ethic, alongside expertise in cleaning and sanitizing. Skilled in fostering positive customer relationships and streamlining processes for improved service quality.
Overview
12
12
years of professional experience
Work History
Deli Team Lead
Walmart
12.2021 - Current
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Streamlined inventory management for reduced wastage and improved product availability.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
Sales Manager's Assistant
Rent a Center
05.2018 - 10.2021
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Cake Decorator
Publix
04.2012 - 11.2015
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Deli Sales Associate
Ingels
09.2014 - 10.2015
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Participated in staff meetings and trainings to stay current on industry trends and best practices.
- Assisted in inventory management, ordering products as needed to maintain optimal stock levels.
Education
Highschool Diploma -
South Lake High School
Groveland, FL06.2000
Skills
- Strong Work Ethic
- Customer Service
- Honesty and Integrity
- Cleaning and sanitizing
Timeline
Deli Team Lead
Walmart
12.2021 - Current
Sales Manager's Assistant
Rent a Center
05.2018 - 10.2021
Deli Sales Associate
Ingels
09.2014 - 10.2015
Cake Decorator
Publix
04.2012 - 11.2015
Highschool Diploma -
South Lake High School