Michelle Blair
Swarthmore,PA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Quest Diagnostics
04.2021 - 09.2023
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Centrifuged blood samples as outlined in clinical protocols.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Phlebotomist (mobile)
Choice Point-mobile Care
03.2017 - 04.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Phlebotomist
Jeanes Campus-Temple University Hospital
01.2018 - 06.2020
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- collect STAT and timed specimens through my shift
- verified patients and information
Medical Assistant/Phlebotomist
Milmont Park Family Practice
05.2013 - 01.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Education
No Degree - Phlebotomy (certificate)
Delaware County Community College
Media, PA01.2001
No Degree - Medical Assistant (certificate)
Star Technical Institute
Upper Darby, PA05.2000
High School Diploma -
Chester High School
Chester, PA06.1997
Skills
- Medical Insurance
- Medical Billing
- Document Filing
- Bookkeeping Support
- Patient Registration
- Radiation Exposure Minimization
- Phlebotomy Procedures
- Blood Collections
- Patient Treatment
Certification
- Certified Phlebotomist
Timeline
Patient Service Representative
Quest Diagnostics
04.2021 - 09.2023
Phlebotomist
Jeanes Campus-Temple University Hospital
01.2018 - 06.2020
Phlebotomist (mobile)
Choice Point-mobile Care
03.2017 - 04.2021
Medical Assistant/Phlebotomist
Milmont Park Family Practice
05.2013 - 01.2016
No Degree - Phlebotomy (certificate)
Delaware County Community College
No Degree - Medical Assistant (certificate)
Star Technical Institute
High School Diploma -
Chester High School
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