Michelle Blanchard
Payson,AZ
Summary
Proven to excel in high-volume dining environments, I enhanced guest satisfaction and sales at Casino Arizona at Talking Stick Resort through exceptional customer service and wine service expertise. Adept at team support and handling money transactions accurately, my approach significantly improved dining experiences, showcasing my commitment to excellence and professional growth.
Overview
14
14
years of professional experience
Work History
Server
Salt Cellar Seafood Restaurant
Scottsdale, AZ
09.2020 - 10.2024
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Took food and beverage orders accurately, ensuring special dietary needs were met.
Server/Banquet Server
Casino Arizona at Talking Stick Resort
Scottsdale , AZ
01.2011 - 04.2021
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Real Estate
Arizona School Of Real Estate
Scottsdale 01-2003
Business
ASU
Tempe AzSkills
- Team member support
- High-volume dining
- Positive and professional
- Dining customer service
- Wine service
- Exceptional customer service
Affiliations
Owner/operator of Let Us Pour It LLC. Myself and my business partner are a traveling bartending service as well as creators of many different displays of charcuterie boards. We hosts weddings, baby showers, memorial service and large corporate events to name a few.
Timeline
Server
Salt Cellar Seafood Restaurant
09.2020 - 10.2024
Server/Banquet Server
Casino Arizona at Talking Stick Resort
01.2011 - 04.2021
Real Estate
Arizona School Of Real Estate
Business
ASU
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