Michelle Brecheen
Tupelo,MS
Summary
Administrative and operations professional with 10+ years of experience improving workflows, supporting teams, and enhancing customer and employee experiences across retail, healthcare, and corporate environments. Known for streamlining processes, strengthening organization, and driving day-to-day operational efficiency.
Overview
20
20
years of professional experience
Work History
Sales Associate
Tupelo Wine & Spirits
10.2023 - Current
- Improved customer experience through personalized product recommendations. Strengthened inventory accuracy using management software. Supported in-store events to increase engagement and repeat business while maintaining fast, accurate POS transactions.
Operations Manager
D&A Productions
01.2012 - 01.2024
- Improved daily operations by standardizing workflows and staff procedures. Recruited, trained, and managed employees to boost productivity and accountability. Strengthened budget oversight, reduced operational inefficiencies, and reinforced safety and policy compliance.
Director of Human Resources
Western Slope
07.2019 - 03.2020
- Enhanced recruitment processes for a 178-employee organization. Improved onboarding, compliance tracking, and employee relations practices. Implemented new and updated policies that helped keep a safe work environment. Supported compensation planning aligned with market trends while maintaining strong audit readiness.
Project Manager
Gold Rush Energy Solutions
09.2018 - 04.2019
- Improved project coordination across multiple job sites. Increased efficiency by proactively resolving issues and keeping timelines on track. Strengthened communication between leadership, teams, and clients.
Technical Support Representative
Telus International
08.2017 - 08.2018
- Improved customer satisfaction through accurate troubleshooting and clear communication. Strengthened documentation quality for QA purposes and supported team knowledge sharing.
Administrative Assistant
Escalon Small Animal Clinic
06.2009 - 08.2012
- Streamlined front-office operations including scheduling, billing, payroll, and records. Improved client experience as first point of contact. Maintained organized inventory and office systems.
Manager
Gottschalks
08.2007 - 04.2009
- Improved staff scheduling and task delegation. Strengthened team training and policy compliance while maintaining store standards.
Instructor & Manager
Karate for Kids
07.2006 - 07.2008
- Improved student engagement and retention. Managed customer communications and created marketing materials to support enrollment growth.
Education
Coursework in Communications
Modesto Junior College
Diploma - undefined
Escalon High School
Skills
- Administrative Support Operations & Office Management Customer Service Scheduling & Coordination Recruitment & Onboarding Inventory Control Training & Leadership Documentation & Compliance
- Microsoft Office POS Systems Inventory Software CRM & Scheduling Tools
Timeline
Sales Associate
Tupelo Wine & Spirits
10.2023 - Current
Director of Human Resources
Western Slope
07.2019 - 03.2020
Project Manager
Gold Rush Energy Solutions
09.2018 - 04.2019
Technical Support Representative
Telus International
08.2017 - 08.2018
Operations Manager
D&A Productions
01.2012 - 01.2024
Administrative Assistant
Escalon Small Animal Clinic
06.2009 - 08.2012
Manager
Gottschalks
08.2007 - 04.2009
Instructor & Manager
Karate for Kids
07.2006 - 07.2008
Coursework in Communications
Modesto Junior College
Diploma - undefined
Escalon High School