Michelle Broadwater
Fayetteville,GA
Summary
Enthusiastic Food and Beverage Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of restaurant and banquet operations and training in front of house operations. Motivated to learn, grow and excel in the hotel hospitality industry underneath the leadership of the Food and Beverage Manager.
Overview
6
6
years of professional experience
Work History
Food and Beverage Director
Smoke Rise Country Club
Stone Mountain, GA
08.2021 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Purchased food and beverages and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Managed all daily food and beverage operations from the Clubhouse restaurant, pool cafe, tennis cafe, golf turn deli, beverage golf carts and banquets.
- Planned, coordinated, and executed all private events at the Club.
- Created and enforced restaurant policies and creating all staff schedules.
Service Captain
Brookfield Country Club
Roswell, GA
07.2018 - 08.2021
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Set and oversaw weekly and special event menu plans.
- Introduced Schedulefly for scheduling needs to successfully create long-term schedules for 15 daily shifts and 20 employees.
- Controlled food costs and managed inventory.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Banquet Captain
Capital City Club
Atlanta, GA
04.2016 - 07.2018
- Oversaw timeliness and quality of food delivery at high-volume events.
- Set schedules for 10 staff members by planning and designating shifts and hours.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Directed and managed banquet functions for 250-person event.
- Liaised with catering department about event changes and implemented requested adjustments.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
Education
Associate of Science - Nursing
Georgia State University
Atlanta, GA05.2017
High School Diploma -
Chamblee High School
Chamblee, GA05.2014
Skills
- Staff Scheduling
- Upscale Dining
- Disciplinary Action
- Front of House Management
- Supply Ordering and Management
- Critical Thinking
- Effective Customer Service
- P&L Responsibility
- Inventory Management Software
- Banquet Coordination
- Teamwork and Collaboration
- Managing Reservations and Large Parties
- Payroll Administration
Timeline
Food and Beverage Director
Smoke Rise Country Club
08.2021 - Current
Service Captain
Brookfield Country Club
07.2018 - 08.2021
Banquet Captain
Capital City Club
04.2016 - 07.2018
Associate of Science - Nursing
Georgia State University
High School Diploma -
Chamblee High School
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