Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Bromley

Clare,MI

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Professional in hospitality management with comprehensive experience in bar operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence.

Overview

28
28
years of professional experience

Work History

Bartender Shift Manager

Ruckles Pier
07.1997 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.

Rural Mail Carrier

United States Post Office
04.2021 - 10.2023
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.

Education

N/a - Business

MMCC
Harrison MI

Diploma - General Studies

Farwell High School
Farwell, MI
05.1991

Skills

    Strong Customer Service skills

  • Upselling strategies
  • Ordering supplies
  • Scheduling staff
  • Employee coaching
  • Health and safety
  • Menu development
  • Promotions and events
  • Beverage making
  • Liquor restocking
  • Cash register operation
  • Suggestive selling
  • Outgoing personality
  • Inventory
  • Beverage preparation
  • Engaging personality
  • Basic accounting

Timeline

Rural Mail Carrier

United States Post Office
04.2021 - 10.2023

Bartender Shift Manager

Ruckles Pier
07.1997 - Current

N/a - Business

MMCC

Diploma - General Studies

Farwell High School

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Michelle Bromley