Michelle Brooks
Hanovertownship,PA
Summary
Dedicated and compassionate Direct Care Worker with extensive experience at Bayada Home Health, skilled in patient care and emotional support. Proven ability to enhance client independence through personalized care plans and effective communication. Committed to maintaining safety and dignity while fostering strong relationships, ensuring optimal well-being for all clients.
Overview
18
18
years of professional experience
Work History
Direct Care Worker
Bayada Home Health
Wilkes Barre
08.2019 - Current
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Implemented personalized care plans to meet individual client needs and goals effectively.
- Monitored clients' health conditions, reporting changes to healthcare professionals promptly.
- Provided emotional support and companionship, fostering a trusting relationship with clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Advocated for clients' rights, ensuring access to necessary resources and services within the community.
- Trained new staff on best practices in direct care protocols and safety measures.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
Personal Care Assistant
Kingston Manor Personal Care Center
Kingston, PA
08.2017 - 01.2018
- Provided personalized care to clients, enhancing comfort and well-being through daily assistance.
- Developed and maintained strong relationships with clients, fostering trust and effective communication.
- Implemented daily living activities, promoting independence and dignity among clients in need of support.
- Advocated for clients' needs and preferences, ensuring their voices were heard in care planning discussions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Home Health Aide
People Care Inc.
Manhattan, NY
02.2015 - 01.2016
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Developed individualized care plans in collaboration with families and medical teams to meet client needs.
- Coordinated transportation for medical appointments, ensuring clients received necessary care consistently.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Maintenance Crew Member
NYC Parks & Recreation
Queens, NY
07.2014 - 01.2015
- Collaborated with team members to troubleshoot equipment failures and implement effective solutions.
- Maintained cleanliness and safety of work areas, adhering to all safety regulations and protocols.
- Monitored inventory levels of supplies and materials, facilitating timely reordering processes when necessary.
- Documented maintenance activities in logs, ensuring accurate records for compliance and future reference.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
Maintenance Crew Member
Alliance Building Services
Manhattan, NY
03.2014 - 05.2014
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Properly handled, transported, and disposed of recycled materials.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
Cashier
McDonald's Restaurant
Manhattan, NY
03.2013 - 04.2013
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and completed daily reconciliations.
- Assisted customers with product information and store policies.
- Trained new staff on cashiering procedures and customer service standards.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Bus Matron
AM Transport Services
Brooklyn, NY
03.2012 - 07.2012
- Ensured safety and well-being of passengers during transport.
- Assisted drivers in maintaining schedules and managing student behavior.
- Communicated effectively with parents and school staff regarding transportation concerns.
- Monitored and reported incidents or emergencies to appropriate authorities promptly.
Home Health Aide
Amazing Home Care
Bronx Ny
08.2009 - 01.2010
- Monitored patient vital signs and reported changes to healthcare professionals for timely interventions.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Direct Care Worker
Federation Of Multicultural Programs
Brooklyn, NY
03.2008 - 04.2009
- Maintained accurate documentation of care provided, ensuring compliance with regulatory standards.
- Collaborated with multidisciplinary teams to optimize care delivery and address client concerns efficiently.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Monitored and assisted residents through individual service plans.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Fostered strong relationships with patients and their families, promoting open communication lines for better understanding of care plans.
- Remained alert to problems or health issues of clients and competently responded.
- Utilized adaptive equipment to support patients in achieving their highest level of functioning and independence.
- Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
- Kept clients engaged in social networks and communities for personal health and growth.
- Documented vitals, behaviors, and medications in client medical records.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Skills
- Patient care
- Medication administration
- Reliability and punctuality
- Meal preparation
- Personal hygiene assistance
- Compassionate caregiving
- Emotional support
- Mobility assistance
- Client safety and first aid
- Time management
- Relationship building
Timeline
Direct Care Worker
Bayada Home Health
08.2019 - Current
Personal Care Assistant
Kingston Manor Personal Care Center
08.2017 - 01.2018
Home Health Aide
People Care Inc.
02.2015 - 01.2016
Maintenance Crew Member
NYC Parks & Recreation
07.2014 - 01.2015
Maintenance Crew Member
Alliance Building Services
03.2014 - 05.2014
Cashier
McDonald's Restaurant
03.2013 - 04.2013
Bus Matron
AM Transport Services
03.2012 - 07.2012
Home Health Aide
Amazing Home Care
08.2009 - 01.2010
Direct Care Worker
Federation Of Multicultural Programs
03.2008 - 04.2009