Michelle Brown

DIRECTOR OF PATIENT EXPERIENCE & SPA OPERATIONS
Veritas Backstage Med Spa | Austin & Fredericksburg, Texas
2016 – Present

• Oversee daily med spa operations with a focus on exceptional patient experience, operational efficiency, and business growth.
• Manage patient communication, scheduling coordination, memberships, promotions, and retention strategies.
• Support providers and team members in creating a seamless patient journey from consultation through follow-up.
• responsible for going over treatment, plans with patients and closing.

• Coordinate marketing campaigns, social media initiatives, patient engagement events, and promotional opportunities.
• Assist with inventory management, software implementation, workflow organization, and administrative processes.
• Build strong patient relationships through education, communication, and personalized service.

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ASSISTANT COMMUNITY MANAGER 422 At The Lake

• Financial Management: Ensure rent and fees are accurately collected and posted; manage electronic bank deposits and late fee processing.

ational Oversight: Complete Weekly Operation Reports, Monday Morning Reports, P

- Ilose-outs, and RPM/Community Audits.

ng Leadership: Oversee the leasing process by approving applications, managing r

...- requirements, and generating annual renewals.

• Resident Retention: Resolve all resident requests and service issues promptly to ensure high satisfaction and community stability.
• Compliance & Inspections: Conduct annual apartment inspections and daily property walks to ensure curb appeal and amenity standards.
• Software Proficiency: Expert in Yardi, Rent Cafe, Bluemoon, RealPage Utility, RealPage ARM, CRM Flex, and Voyager.

• Operations: Managed day-to-day operations and assisted property owners in a fast-paced
  Multifamily Development.
• Sales & Training: Maintained a strong closing ratio while training and motivating leasing agents in effective sales techniques.
• Community Relations: Coordinated resident communications, newsletters, and monthly events to drive retention goals.
• Conflict Resolution: Effectively negotiated leases and resolved complex resident concerns with a professional demeanor.
• Administrative Excellence: Managed DAR, RealPage, and Active Building systems while ensuring the leasing office was secured and organized.

Office Manager/ OPERATOR
San Antonio, Texas
White Pearl Medical Spa 2005-2010

• Managed and operated a medical aesthetics practice focused on patient care, cosmetic services, and long-term client relationships.
• Managed consultations, treatment coordination, scheduling, business operations, and retention.
• Developed expertise in aesthetic procedures, skincare, product knowledge, and customized treatment planning.
• Created a trusted patient experience centered around education, confidence, and results.

•Responsible for treatment plans and closing.