Michelle Buchanan

Processed mortgage loan applications accurately and successfully for over 30 years.

• Reviewed and assisted balancing .final closing disclosures
• Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
• Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
• Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
• Upheld complete confidentiality of all submitted information according to release guidelines.
• Educated customers on loan services and regulations to confirm compliance.
• Prepared file for final clear-to-close by branch management.
• Trained the closing department on all stages of closing, including, working with title companies, balance closing disclosures and requesting closing disclosures and other various tasks.
• During my employment with Community Resource Credit Union, held all performed multiple positions at one time.