Michelle Buenrostro
Hockley,TX
Summary
Results-driven Store Manager with expertise in inventory management, staff training, and sales analysis. Proven ability to enhance customer satisfaction and optimize store operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Cypress, Texas
10.2024 - 11.2025
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Oversaw inventory management and organized stock replenishment processes.
- Implemented promotional displays to maximize product visibility and customer engagement.
- Conducted regular staff meetings to communicate updates and expectations.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Analyzed sales data to optimize product placement and pricing strategies.
- Coordinated with vendors for timely delivery of merchandise and supplies.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Established store tactics and strategies to achieve operational performance and sales goals.
Emerging Store Manager
Walgreens
Cypress, Texas
04.2022 - 10.2024
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shift Lead
Walgreens
Cypress, Texas
11.2015 - 04.2022
- Supervised daily operations and staff activities during assigned shifts.
- Trained new employees on store policies and customer service standards.
- Monitored cash register operations and maintained accurate financial records.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Education
G.C. Scarborough High School
Houston, TX05-2002
Skills
- Inventory management
- Visual merchandising
- Sales analysis
- Cash handling
- Staff training
- Customer relationship management
Certification
ExCPT pharmacy technician
Timeline
Store Manager
Walgreens
10.2024 - 11.2025
Emerging Store Manager
Walgreens
04.2022 - 10.2024
Shift Lead
Walgreens
11.2015 - 04.2022
G.C. Scarborough High School