- Spending Time with Husband and Family
- Crafting and DIY Projects, being Creative
- Baking, Cooking, Gardening
Michelle Bullock
Canandaigua,NY
Summary
Dynamic Licensed Optician with a proven track record at The Eye Care Center, excelling in customer service and optical measurements. Expert in eyewear selection and adjustments, ensuring patient satisfaction. Strong problem-solving skills and commitment to quality control, consistently enhancing patient experiences and maintaining compliance with industry standards. I have 30+ years in the optical business and appreciate its evolution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Licensed Optician/Ophthalmic Dispenser
The Eye Care Center
10.2005 - Current
- Provides expert guidance (in selling) of eyewear selection, ensuring optimal fit and patient satisfaction.
- Conducts comprehensive vision assessments and measurements of eyewear, along with repairs and adjustments of such
- Problem solves visual/medical issues and fit issues with eyewear for customer satisfaction
- Collaborates with both Optometrists and Ophthalmologists to solve eyewear and prescription related problems for patients
- Ensures compliance with industry regulations and maintains high standards of quality control in all operations.(ie: Final inspection,HIPPAA)
- Maintains frame selection and displays of such
- Uses Medent and Flexsys for processing of patient information and orders with and without insurance benefits.
- Participates in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Performs all typical associated duties attached to this optical position
Education
High School Diploma -
Victor Central School
Victor, NY06-1987
Skills
- Customer service
- Optical measurements
- Computer skills
- HIPAA compliance
- Visual acuity testing for DMV
- Retail sales
- Optical orders
- Quality control
- Work order preparation
- Prescription interpretation
- Eyewear adjustments
- Lab ordering on Vision web and by phone with lab
- Problem-solving
- Excellent communication
- Reliability
Certification
- Licensed NYS Opthalmic dispenser (1995)
- NCLE licensed contact lens fitter (2012)
- Member of NYSSO
Interests
Timeline
Licensed Optician/Ophthalmic Dispenser
The Eye Care Center
10.2005 - Current
High School Diploma -
Victor Central School
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