Michelle Buttram

Managed incoming and missed calls to schedule jobs effectively. Conducted outbound calls to maintain a fully booked dispatch board. Assisted in training new employees on software programs for efficient information tracking and call booking. Helped create inbound and outbound call scripts. Coordinated membership for maintenance checkups to support healthy functioning systems and service routes for water and salt distribution. Placed calls on the dispatch board and communicated with technicians for job assignments. Conducted follow-up calls to customers to confirm satisfaction with services and installations. Reviewed service job notes and organized follow-up for installation jobs and technician calls. Coordinated with 811 locates for proper job notes and markings for installations. Collaborated with external companies for tunneling permitting and inspections. Worked with restoration company to provide customers with a one-stop shopping experience to alleviate concerns.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Processed service requests efficiently, ensuring timely responses and high customer satisfaction.
• Trained new staff on best practices in customer interaction and service protocols.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Managed incoming and missed calls to schedule jobs effectively. Conducted outbound calls to maintain a fully booked dispatch board. Assisted in training new employees on software programs for efficient information tracking and call booking. Helped create inbound and outbound call scripts. Coordinated membership for maintenance checkups to support healthy functioning systems and service routes for water and salt distribution. Placed calls on the dispatch board and communicated with technicians for job assignments. Conducted follow-up calls to customers to confirm satisfaction with services and installations. Reviewed service job notes and organized follow-up for installation jobs and technician calls. Coordinated with 811 locates for proper job notes and markings for installations. Collaborated with external companies for tunneling permitting and inspections. Worked with restoration company to provide customers with a one-stop shopping experience to alleviate concerns.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Processed service requests efficiently, ensuring timely responses and high customer satisfaction.
• Trained new staff on best practices in customer interaction and service protocols.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.