Michelle Byrd
Overview
21
21
years of professional experience
Work History
Flight Attendant
Spirit Airlines
Houston, TX
05.2022 - Current
- Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights.
- Conducted pre-flight safety checks to guarantee compliance with aviation regulations and protocols.
- Managed in-flight services, including meal distribution and responding to passenger requests efficiently.
- Resolved conflicts and addressed passenger concerns to maintain a positive travel experience.
- Collaborated with flight crew to ensure seamless communication and operational efficiency during flights.
- Implemented process improvements that enhanced service delivery and reduced in-flight delays.
- Led emergency response drills, reinforcing team preparedness for various in-flight scenarios.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Teacher
Moody Early Childhood Center
Galveston, TX
08.2020 - 04.2022
- Supported student physical, mental and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
Paraprofessional Educator
Santa Fe High School
Santa Fe, TX
08.2016 - 08.2020
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Provided support to help students with special needs learn and grow.
- Monitored student classroom and outdoors activities to promote student safety.
Ticketing Agent
Intercruises Shoreside & Port Services
Galveston, TX
09.2016 - 01.2018
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Administrative Assistant
University Of Texas Medical Branch
Galveston, TX
09.2004 - 06.2015
- Executed record filing system to improve document organization and management.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Education
High School Diploma -
Duncanville High School
Duncanville, TXAssociate of Applied Science -
Mountain View College
Dallas, TXBBA - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- I am an energetic self-starter experienced in providing safety and service in customer focused work environment A dynamic communicator with a superior work ethic I am resourceful, dependable and committed to expertly managing the customer experience and exceeding performance goals
Timeline
Flight Attendant
Spirit Airlines
05.2022 - Current
Teacher
Moody Early Childhood Center
08.2020 - 04.2022
Ticketing Agent
Intercruises Shoreside & Port Services
09.2016 - 01.2018
Paraprofessional Educator
Santa Fe High School
08.2016 - 08.2020
Administrative Assistant
University Of Texas Medical Branch
09.2004 - 06.2015
Associate of Applied Science -
Mountain View College
BBA - Business Administration And Management
University of Phoenix
High School Diploma -
Duncanville High School