Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Callava

Miami

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager

Texas Roadhouse
Miami
02.2021 - 07.2025
  • Supervised daily operations to ensure smooth restaurant functioning.
  • Trained and mentored new staff on service standards and procedures.
  • Coordinated team schedules to optimize staffing levels during peak hours.
  • Monitored customer feedback to improve dining experiences and address concerns.

Server

Flanigan's Seafood Bar and Grill
Miami
12.2018 - 02.2021
  • Provided exceptional customer service and ensured guest satisfaction during dining experiences.
  • Collaborated with kitchen staff to coordinate timely food delivery to customers.
  • Managed multiple tables and prioritized tasks in a fast-paced environment.
  • Processed customer payments accurately using point-of-sale systems.
  • Upsold menu items and specials to enhance customer dining experience.

Crew Member

Wendy's
Miami
06.2015 - 12.2018
  • Provided excellent customer service to ensure a positive dining experience.
  • Operated kitchen equipment safely and maintained cleanliness standards.
  • Prepared food items according to company recipes and specifications.
  • Managed cash register transactions accurately and efficiently.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Education

BBA - Business Administration

Florida International University
Miami, FL
08.2014 - 08.2018

Skills

  • Point-of-sale operation
  • Menu upselling
  • Employee training
  • Team collaboration
  • Time management
  • Customer feedback management
  • Scheduling optimization
  • Effective communication
  • Attention to detail

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Assistant Manager

Texas Roadhouse
02.2021 - 07.2025

Server

Flanigan's Seafood Bar and Grill
12.2018 - 02.2021

Crew Member

Wendy's
06.2015 - 12.2018

BBA - Business Administration

Florida International University
08.2014 - 08.2018

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