Michelle Calte
Dover
Summary
Dynamic and bilingual Medical Office Associate with a proven track record within medical office sesttings. Skilled in problem-solving and team collaboration, I enhance patient experiences by efficiently managing appointments and communications. My adaptability and excellent communication skills ensure clarity and empathy in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Medical Office Associate
Atlantic Medical Group Diabetes & Endocrine
05.2023 - Current
- Greet and check in/ check out patients in both English and Spanish ,ensuring smooth and welcoming front-desk operations.
- Schedule patient appointments,manage calendars and confirm follow up appointments using EMR systems(Epic).
- Answer high volume multi-line phone systems,triaged calls and relay messages efficiently to adequate departments.
- Maintain patient records, process intake forms and support medical staff with administrative tasks.
- Handle interdepartmental messages with empathy and clarity while assisting patients with urgent concerns related to glucose levels, diabetes medications and follow-up care.
Administrative Assistant
American Vending & Coffee Services
12.2020 - 12.2021
- Coordinated scheduling for meetings and vendor communications to enhance operational efficiency.
- Collaborated with team members to implement new software tools that improved data management processes.
- Assisted in training new staff on office protocols and best practices for customer service excellence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
Medical Receptionist
ImageCare Radiology
04.2019 - 09.2021
- Checked in patients,reviewed intake forms, and ensured completion of radiology-specific consent forms and questionnaires.
- Answered high-volume,multi-line phones;triaged patient questions, and imaging results follow-ups.
- Communicated effectively with radiologists,technologists, and referring providers to coordinate timely imaging services.
- Translated instructions and pre-procedure prep(fasting,contrast dye instructions)between staff and Spanish-speaking patients to ensure full understanding and compliance.
- Scheduled and confirmed diagnostic imaging appointments including CT scans, X-rays,MRIs and ultrasounds.
Education
Dover High School
Dover, NJAssociate of Applied Science - Radiography
County College of Morris
Randolph Township, NJ01-2028
Skills
- Bilingual (English & Spanish Speaking)
- Problem-solving
- Team collaboration
- Excellent verbal & written communcation
- Adaptable
Timeline
Medical Office Associate
Atlantic Medical Group Diabetes & Endocrine
05.2023 - Current
Administrative Assistant
American Vending & Coffee Services
12.2020 - 12.2021
Medical Receptionist
ImageCare Radiology
04.2019 - 09.2021
Dover High School
Associate of Applied Science - Radiography
County College of Morris
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