Summary
Overview
Work History
Education
Skills
Timeline
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Shanae Heywood

Lauderdale Lakes,United States

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Successful at keeping dining room areas working smoothly, tables turned over and residents fully satisfied with speedy service and delicious food. Energetic, friendly and enthusiastic about meeting guest needs.

Overview

3
3
years of professional experience

Work History

Shift Leader

Tropical Smoothie
06.2023 - 02.2024
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Dining Room Server

Oasis Senior Living
06.2022 - 03.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained excellent standards of service by closely monitoring diner safety and meeting customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Checked in with customers and specific dietary needs while refilling waters and clearing plates.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.


Babysitter

Self Employed Services
05.2021 - 05.2022
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Engaged with children on individual basis to build positive relationships.
  • Taught children basic life skills, manners and personal hygiene.
  • Helped children complete homework assignments and school projects.
  • Taught children to organize toys, wash hands, and share by leading by example.

Education

High School Diploma -

Nova High School
Davie, FL
07.2024

Skills

  • Customer Needs Assessments
  • High-Volume Dining
  • Customer Engagement
  • Table Preparation
  • Customer Preferences
  • Meal Delivery
  • Customer Service
  • communication skill

Timeline

Shift Leader

Tropical Smoothie
06.2023 - 02.2024

Dining Room Server

Oasis Senior Living
06.2022 - 03.2023

Babysitter

Self Employed Services
05.2021 - 05.2022

High School Diploma -

Nova High School

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Shanae Heywood