Michelle Campbell
Fulton,MO
Summary
Compassionate and detail-oriented National Chat/Text Crisis Counselor with 2 years of experience supporting individuals in high-stress situations through digital communication. Brings an additional 2 years of experiences as a right-hand assistant with Rural Farmers Insurance, contributing to operational support, organization, and workflow efficiency. Known for quickly learning new systems, adapting to change, and supporting team operations. Seeking to leverage frontline crisis support and administrative experience in an Assistant Manager, Operations role.
Overview
26
26
years of professional experience
Work History
988 Crisis Counselor
DeafLEAD
Columbia, MO
08.2023 - Current
- I am currently working for DeafLEAD as their 988 crisis counselor National backup chat and text line.
- I work remotely from my home and I have been working with DeafLEAD on chat/text lifeline, I answers calls from all ages as young as 8 year old all the way up to 80 year old dealing with different kind of crisis mainly with suicidal thoughts or self-harms.
- I also work with any distress calls that I would receive during my shifts.
- Designed safe and supportive environment for clients to discuss issues.
- Supported individuals dealing with mental health and emotional issues.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
Photographer
My Own Boss
Fulton, MO
08.2017 - Current
- I started practicing photography 2017 and I found that I really like doing it.
- I have been working on improving my photography skill and have been taking family photographs and newborn photography.
- Planned and prepared for on-location and studio shoots.
Administrative Assistant
Rural farmer insurance
Auxvasse, MO
09.2006 - 12.2008
- I was right hand assistant for Lori Deimeke working for her company Rural farmer insurance 2 years.
- I did whatever she needed me to do, making calls, running errands and inputting data into computer.
- I also help with planning events and organizing.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Supported company leaders by managing scheduling appointments and organizing itinerary.
- Maintained inventory of office supplies and placed orders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Wal-Mart Associate
Walmart
Fulton, MO
07.1999 - 09.2006
- I actually worked in several positions with Walmart.
- Back in 1999 July I started out in Bentonville Arkansas working in data entry department for Walmart and I was transferred to Walmart in Jefferson City Missouri in January of 2001 when I started attending Lincoln University for my degree.
- I worked as floor associate in children department and women department then I worked in accounting receiving department and was a cashier then I transferred to Walmart in Fulton Missouri and worked in claim department and cashier until they asked me to become pharmacy technician for two years.
- Then I received job offer to work as administrative assistant for Rural Farm Insurance.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Associate of Science - Business Administration And Management
Lincoln University
Jefferson City12.2004
Skills
- Observation and situational analysis
- Problem-solving and critical thinking
- Process improvement and optimization
- Adaptability and fast learning
Timeline
988 Crisis Counselor
DeafLEAD
08.2023 - Current
Photographer
My Own Boss
08.2017 - Current
Administrative Assistant
Rural farmer insurance
09.2006 - 12.2008
Wal-Mart Associate
Walmart
07.1999 - 09.2006
Associate of Science - Business Administration And Management
Lincoln University