Michelle Canbuldu

Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.

• Conducted market research to collect information and insights about target market.
• Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
• Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
• Used consultative sales approach to understand and meet customer needs.
• Prepared and delivered product presentations and answered questions about medical practice to increase sales.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Networked at events and by phone to expand business profits and revenues.
• Documented client interactions, sales and pitches delivered in Salesforce.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Used Salesforce to maintain company database with essential account and sales information.
• Demonstrated products and specific features at customer locations and special events.
• Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
• Penetrated new territories, successfully establishing relationships with Medicare eligible client base by 98% and 94% retention rate.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

Generated quotes and proposals for 150+ clients to match individual needs.

• Developed and implemented promotional strategies to increase customer base.
• Developed strong referral network in community to raise awareness and increase sales opportunities.
• Developed comprehensive marketing plans to promote insurance products to potential clients.
• Met with prospective clients to discuss insurance needs and provide solutions.
• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Conducted annual reviews of existing policies to update information.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
• Provided comprehensive product knowledge and guidance to help clients on product selection.
• Educated clients on insurance policies and procedures.

Booked international travel using booking engines and Sabre GDS, made hotel and complex flight reservations for business travelers of Ernest & Young.

• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Helped senior managers make effective decisions based on current and accurate reporting.
• Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.

Arranged travel accommodations for groups, and couples booking complex off the beaten path vacations around the globe often arranging multiple group trips per day.

• Researched cruises, airfare options and sightseeing options to best meet client expectations.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
• Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
• Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
• Collaborated with colleagues to create and promote special travel packages.
• Referenced company contracts and rate desk to balance rate and revenue for client and company.
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
• Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.

Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships with high profile clients.

• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Generated travel-related reports for clients to facilitate decision-making.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Conducted market research to investigate potential new travel destinations.
• Promoted dedicated customer service and support by promptly resolving customer complaints.
• Updated and maintained customer databases to increase customer retention with 87% of customers rebooking new luxury villa vacations.