Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Michelle Cano

Mission,TX

Summary

Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.

Overview

7
7
years of professional experience

Work History

Customer Service

Retention Express LLC
04.2024 - 09.2024
  • Inbound/Outbound calls, Chat support, Email support, Data Entry, Typing
  • Time management and multi-tasking
  • In-depth product and service knowledge
  • De-escalation and conflict resolution
  • Active listening skills
  • Friendly demeanor

Manager/Supervisor

The Body Studio
02.2021 - 03.2024
  • Scheduling appointments, Payroll, Answering Calls, Ordering inventory, Customer Online Orders shipments, Supervising Staff.
  • Led team meetings to align goals and improve project outcomes.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer service

Teleperformance
01.2018 - 05.2020
  • Chat/Email Support, assisting customers in returns, making payments, and purchases.
  • Providing customer service for American Eagle.

Education

Nursing

San Jacinto College
Houston, TX
01.2026

Certification - Laser Treatment and Hair Removal

Avente Laser Training Institute
Houston, TX
01.2017

Palmview High School
Mission, TX
06.2016

South Texas College
01.2015

Skills

  • Bilingual in English and Spanish
  • Microsoft Word
  • CRMs
  • Excel
  • PowerPoint
  • Data Entry
  • Record Keeping
  • Accuracy
  • Attention to detail
  • Independent work
  • Documentation
  • Processing

References

  • Jose Oscar Ramos III, 1100 Sundown Circle, San Juan, TX, 78589, 956)588-8792, j.ramos2@lajoyaisd.net
  • Sarah Garcia, 933 Paula Drive, Mission, TX, 78574, 956)458-3676

Languages

  • English
  • Spanish

Timeline

Customer Service

Retention Express LLC
04.2024 - 09.2024

Manager/Supervisor

The Body Studio
02.2021 - 03.2024

Customer service

Teleperformance
01.2018 - 05.2020

Nursing

San Jacinto College

Certification - Laser Treatment and Hair Removal

Avente Laser Training Institute

Palmview High School

South Texas College
Michelle Cano