Michelle Caprio
Milford
Summary
Enthusiastic and dedicated Dental Office Administrator possessing excellent communication, multitasking, integrity, strong work ethic, great leadership skills and organizational abilities. A Certified Dental Assistant enthusiastic about creating a safe and pleasant experience for all patients.
When not in the office, organizing events for those in need or to help market area businesses comes second nature. Volunteering, social responsibility and giving back to the community is very important.
Founder of a non profit 501c3 charitable organization.
Do Good Feel Good, Inc which assists others in the Community.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Campaign Treasurer
Heffernan For West Haven
West Haven, CT
11.2023 - Current
- Maintained energy and enthusiasm in a fast-paced campaign environment.
- Precise Recordkeeping of expenses for current campaign year
- Document, copy and record all checks and debit card payments
- Submit on time and accurate reports to appropriate officials
Founder
Do Good Feel Good, Inc
West Haven, CT
01.2023 - Current
- Founder of a 501c3 non profit charitable organization
- Assists those in need within the community by providing food, clothing, shelter and necessary items
- Hosts free events open to the public
- Donate to various other organizations or youth groups
- Provide Community service hours to students wishing to volunteer and give back
Dental Office Administrator/CDA
Dr William J.Driscoll
West Haven, CT
05.1985 - Current
- Establishes and updates work schedules to account for changing staff levels and expected workloads.
- Establish great connections with patients and families
- Increased participation in dental insurance networks
- Optimizes organizational systems for payment collections, billing, recordkeeping, monthly recalls. Collection performance is on target each month.
- Prepares comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Assists with treatment such as dental implants, teeth whitening, crown, bridge, dentures, and shading evaluations.
- Work with local pharmacists for patient medication refills
- Stages tray for procedures by arranging dental instruments and equipment.
- Maintains computer and physical filing systems.
- Files insurance claims, process claims paid, handle appeals to insurance carrier, work with dental consultants to grieve denied claims.
- Manages office operations while scheduling appointments for Dentist and Dental Hygienist
- Identifies potential areas of compliance vulnerability and risk to develop and implement corrective action plans. (OSHA and HIPPA Compliance)
- Maintains dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Cleans and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Schedules appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documents patient dental health information, medical history and vital signs for future reference.
- Multitask over 40 patients daily through treatment or calls
- Maintained excellent attendance record, consistently arriving to work on time
- Actively listened to patients, handled concerns quickly
Campaign Treasurer
Friends Of Dorinda
10.2022 - 12.2022
- Maintained energy and enthusiasm in fast-paced campaign environment.
- Precise Recordkeeping of expenses for current campaign year.
- Document, copy and record all checks and debit card payments
- Finalized and submitted reports on time
Consultant
House Of Democrats
09.2022 - 11.2022
- Called potential voters to discuss candidates who were running for district representatives
- Managed over 50 calls per shift
- Worked with Call Fire Program
- Answered questions or forwarded information to appropriate representative for call back
Education
Associate of Science - Business Administration / Accounting
Gateway Community College
New Haven, CTBachelor of Science - Organizational Leadership And Change
University of Bridgeport
Bridgeport, CT12.2020
Skills
- Documentation Management
- Scheduling and Coordinating
- Treatment Room Preparation
- Advising and Educating Patients
- Post-Operative Procedures
- Financial Documentation
- Volunteer Management
- Community Service Programs
- Program Publicity
- Networking and Partnership Development
- Community Outreach
- Adaptability and Dependability
Certification
Certified Dental Assistant DANB
ICE DANB
Radiation Health and Safety DANB
Certified Dental Practice Management DANB
CPR/BLS Provider American Heart Association
Philanthropy and Volunteerism
-September 2005 Organized a Tractor Trailer with supplies to Hurricane Katrina victims in New Orleans
-2005-2009 Organized Backpacks for Kids. Filling backpacks with supplies for Foster Children as they entered Mackrille School, West Haven
-5 years hosted a Health and Wellness Fair for students Pre-K to 6th grade to receive samples and valuable information, over 300 attended each year
- May 2018 Brought in a Food Rescue Program into West Haven and redirected tens of thousands of shelve stable, perishable and non perishable food items to the Elderly and Day Care centers.
-May 2018 Named Community Liaison for Visiting Dental Hygiene Servies LLC and brought dental screenings and services into our school system
-February 2019 Hosted " A Day of Caring" 'for the Homeless and Struggling Families to receive haircuts, manicures, food, clothing and everyday toiletries.
-January 2020 Named Ambassador and Chair of The Alzheimer's Association of Greater New Haven, CT served for 2 years and raised over $300,000 while Chair of the 2021 Walk to End Alz.
-Feb 2021 Named Ambassador of The CT Parks and Forests Association, published an article in their quarterly magazine, organize hikes and raise awareness to state parks and forests.
- 5 years including 2022 organized a Hats, socks and glove drive to make 100 sets fot the homeless and struggling families each winter
-December 2021 donated food and gifts to the Families staying at The Ronald McDonald House for Christmas time
-January 2022 Helped bring The Purple Pantry Boxes to West Haven. The boxes store shelf stable food for anyone to walk up to and take what they need. There are currently 12 boxes that are filled daily.
-May 2022 donated and delivered care packages to the Mom's staying at the Ronald McDonald House for Mother's Day
-June 2022 donated and delivered care packages to the Father's staying at the Ronald McDonald House for Father's Day
Awards
May 2013 Unsung Hero Award from West Haven PTA Council
June 2014 West haven Community House " Forever Friends" Award for Community Involvement
April 2015 Client Appreciation Recognition from The Bridgeport SoundTigers Hockey Team
May 2015 Unsung Hero Award from West Haven PTA Council
May 2016 Unsung Hero Award from West Haven PTA Council
October 2016 Hometown Hero Award from iHeart Radio
March 2017 received The Deborah Hutchinson Award for Dedication to the Community
April 2019 Received an Award from The West Haven Republican Town Committee in Recognition of Service and Commitment to our Community
June 2019 West Haven Voice Newspaper Spotlight Person of The Week
December 2022 West Haven Local Hero ~ Nominated and Chosen by The Patch Newspaper
Continuing Education Courses
- University of Pennsylvania - The Science of Generosity: Do Good...Feel Good
- University of Pennsylvania - Vital Signs: Understanding What the Body is telling Us
- Duke University - Advertising and Society
- Johns Hopkins University - Psychological First Aid
- Stanford University - Stanford Introduction to Food and Health
- Dartmouth -Why Smart Executives Fail: Common Mistakes & Warning Signs
- Yale University - The Science of Well-Being
- University of London - Brand Management: Aligning Business, Brand and Behaviour
- UCI - Intercultural Communication and Conflict Resolution
- UCI - Conflict Resolution Skills
- UCI - Types of Conflict
Timeline
Campaign Treasurer
Heffernan For West Haven
11.2023 - Current
Founder
Do Good Feel Good, Inc
01.2023 - Current
Campaign Treasurer
Friends Of Dorinda
10.2022 - 12.2022
Consultant
House Of Democrats
09.2022 - 11.2022
Dental Office Administrator/CDA
Dr William J.Driscoll
05.1985 - Current
Associate of Science - Business Administration / Accounting
Gateway Community College
Bachelor of Science - Organizational Leadership And Change
University of Bridgeport