Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Gonzales

Spring,TX

Summary

Hardworking employee with years of customer service experience and teamwork. Self-driven to always perform as the best, while learning and adapting new techniques to be an even better employee. Overly efficient, responsible, organized, and passionate.

Overview

11
11
years of professional experience

Work History

Bartender

Spectrum Concessions
03.2017 - Current
  • Served extreme high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Molly's Pub
03.2017 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Regularly made promotional flyers for multiple locations,

Call Center Representative

NCO Call Center
08.2015 - 05.2017
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Met customer call guidelines for service levels, handle time and productivity.

Administrative Assistant

Texas Department Of Transportation
06.2012 - 08.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed research to collect and record industry data.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Education

No Degree - Computer Science

Blinn College
Brenham, TX

High School Diploma -

Conroe High School
Conroe, TX
05.2010

Skills

  • Teamwork and Professionalism
  • Sales Expertise
  • Team Training
  • Complex Problem-Solving
  • High-Volume Environments
  • Order Management
  • Data Entry Documentation
  • Spreadsheets
  • Customer and Client Relations
  • Records Management
  • Self Starter
  • Time Management
  • Multi-Line Phone System
  • Data Collection

Timeline

Bartender

Spectrum Concessions
03.2017 - Current

Bartender

Molly's Pub
03.2017 - 03.2023

Call Center Representative

NCO Call Center
08.2015 - 05.2017

Administrative Assistant

Texas Department Of Transportation
06.2012 - 08.2016

No Degree - Computer Science

Blinn College

High School Diploma -

Conroe High School

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Michelle Gonzales