Michelle Carrasco-Burvato
Schertz,TX
Summary
Customer-focused professional skilled in enhancing service delivery and improving client satisfaction through effective communication and problem-solving. Highly motivated with a strong work ethic and adaptability to new challenges and environments. Committed to continuous learning and applying new knowledge efficiently.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Resource Desk
Hill Electric
San Antonio, Texas
08.2016 - 02.2026
- Executed daily tasks with precision and punctuality.
- Identified customer needs to enhance service delivery.
- Proposed innovative solutions that strengthened team collaboration.
- Assisted customer service representatives with public service contacts and permit processing.
- Supported dispatching technicians by relaying essential job information.
- Addressed customer inquiries to elevate satisfaction levels.
- Collaborated with team members to streamline operational processes.
- Contributed to company social and charitable events to enhance team morale and community support.
Family Nanny
Christina Hill
Cibolo, Texas
08.2007 - 08.2016
- Shopping and , supervised daily activities and routines for children in a nurturing environment.
- Developed engaging educational activities to promote learning and creativity.
- Prepared nutritious meals and snacks according to dietary preferences and restrictions.
- Provided consistent communication with parents regarding children's progress and needs.
- Managed schedules, including school, extracurriculars, and appointments effectively.
- Ensured a safe environment by implementing safety protocols for children's activities.
- Created daily routines that included naps, meals and playtime.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Cultivated strong partnerships with parents to facilitate ongoing communication about children's development.
- Organized age appropriate activities such as arts and crafts, games, outdoor play, reading time, and music.
- Facilitated potty training when necessary.
- Delivered emotional support during stressful transitions, fostering resilience and stability for children.
- Introduced enrichment activities that sparked imagination and creativity, enhancing children's learning experiences.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health. Provided full time care for twin girls from ages 2-5, once they turned five. Provided care part time as they attended school. Provided full-time care for newborn sibling while also providing part time for twins. At times also provided care for employer's elderly father with Dr. appointments, shopping, and meals.
- Administered first aid and medication as needed, ensuring child safety and well-being.
- Attended and volunteered for school functions and events
Education
Some College (No Degree) - Nursing Education/ Criminal Justice
St. Philip's College
San Antonio, TXSkills
- Customer service
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Organization and time management
- Attention to detail
- Multitasking
- Problem solving
- Clerical support
- Research
- PPE compliance
- Safety compliance
- Written communication
- Public relations
- Emotional support
- Active listening
- Friendly, positive attitude
- Speak and understand some Spanish
- Enjoy working with and around children
- Enjoy working charitable events
- Activity planning
- Enjoy working with and around children
- Enjoy working charitable events
Certification
Yearly certification of CPR and AED through Hill Electric
Affiliations
Volunteered at River City Church food distribution, Feed My Starving Children at First Baptist of Universal City. Support St. Jude's Children's Hospital, Children's Miracle Network, Angel Tree Salvation Army, Blue Santa Schertz and local animal shelters.
Timeline
Resource Desk
Hill Electric
08.2016 - 02.2026
Family Nanny
Christina Hill
08.2007 - 08.2016
Some College (No Degree) - Nursing Education/ Criminal Justice
St. Philip's College