Paola Halacy
Rawlins,WY
Summary
Dedicated and customer-focused professional with several years of experience in customer service, leadership, and operations. Experienced in handling high-volume inbound calls, providing resource support, and leading teams in a fast-paced environment. Recognized for strong communication, problem-solving, organization, and the ability to coach and support others while maintaining excellent customer service.
Overview
2027
2027
years of professional experience
Work History
Resource Desk Agent
Cotivitu
2021.10 - Current
- Serve as a resource for agents by answering questions and providing guidance.
- Troubleshoot issues and help resolve customer concerns efficiently.
- Support daily operations while maintaining productivity and quality standards.
- Communicate effectively with team members and leadership.
Inbound Agent
Cotivitu
2021.03 - 2021.10
- Handled high-volume inbound customer calls.
- Assisted customers by resolving questions and concerns with professionalism and empathy.
- Maintained accurate documentation and met performance metrics.
- Delivered excellent customer service while working in a fast-paced environment.
Cashier
Flying J Travel Center
2020.02 - 2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure smooth operations during peak hours.
Team Lead
Flying J
2015 - 2016
- Supervised employees during daily operations.
- Provided excellent customer service and resolved customer concerns.
- Assisted with training new employees.
- Delegated tasks and ensured efficient store operations.
- Supported management in maintaining company standards.
Education
GED -
North Sanpete High
Skills
- Customer Service
- Team Leadership
- Employee Coaching
- Problem Solving
- Communication
- Conflict Resolution
- Time Management
- Organization
- Multitasking
- Team Collaboration
- Microsoft Office
- Fast-Paced Work Environments
- Customer Support
Timeline
Resource Desk Agent
Cotivitu
2021.10 - Current
Inbound Agent
Cotivitu
2021.03 - 2021.10
Cashier
Flying J Travel Center
2020.02 - 2020
Team Lead
Flying J
2015 - 2016
GED -
North Sanpete High