Rosa Carrillo
Port Arthur,TX
Summary
Driven professional with a proven track record, showcasing exceptional customer service and organizational abilities. Excelled in enhancing safety and efficiency, evidenced by maintaining accurate financial transactions and reducing tool loss. Demonstrates strong work ethic, reliability, and a commitment to achieving results through creative thinking and attention to detail.
Overview
13
13
years of professional experience
Work History
Cashier
La Plaza Garibaldi
Port Arthur, TX
07.2023 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Server
IHOP
Port Arthur, TX
08.2013 - 11.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Fire Watcher
Gulf Cooper
Port Arthur, TX
01.2013 - 05.2013
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
- Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
- Maintained accurate records, documenting observations and actions taken during each shift.
- Facilitated smooth operations during hot work activities by providing continuous surveillance of the area throughout the process.
- Enhanced safety by diligently monitoring assigned areas for potential fire hazards and violations.
- Conducted regular inspections of work sites, identifying and addressing potential fire risks proactively.
- Served as a reliable source of knowledge on fire prevention procedures, assisting colleagues whenever necessary.
Tool Room Attendant
RR
Port Arthur, TX
01.2012 - 11.2012
- Maintained a clean and organized workspace, ensuring compliance with company standards and regulations.
- Developed an efficient system for tracking borrowed tools, improving accountability among team members while minimizing misplaced items.
- Facilitated smooth workflow between departments, coordinating timely delivery of requested tools and materials.
- Actively participated in training sessions designed to enhance knowledge of new technology or industry best practices related to tool management.
- Enhanced workplace safety with thorough inspections of tools and equipment for damages or wear.
- Reduced tool loss by conducting regular audits and maintaining accurate records.
Skills
Customer Service
Work Ethic and Integrity
Patience and Empathy
Time management skills
Cleaning and sanitizing
Reliability and punctuality
Organizational abilities
Honest and Dependable
Professionalism
Reliable and Responsible
Active Listening
Creative Thinking
Attention to Detail
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cashier
La Plaza Garibaldi
07.2023 - Current
Server
IHOP
08.2013 - 11.2017
Fire Watcher
Gulf Cooper
01.2013 - 05.2013
Tool Room Attendant
RR
01.2012 - 11.2012