MICHELLE CASTILLO
San Antonio,Texas
Summary
Library Assistant currently pursuing Master's in Library and Informational Science. True team player experienced in circulation procedures, patron registration, cataloging materials, and planning and organizing library programs, and maintaining social media presence to promote literacy and community involvement. Well-versed in guest assistance, with expertise in reference materials and library technology services. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Received customer recognition for personable and approachable nature as a dedicated and passionate teacher with 30+ years of teaching in the public school sector and customer service experience working with parents, students, and community business leaders. Brings a positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Library Clerk
Universal City Public Library
02.2023 - Current
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
- Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
- Assisted in increasing library usage by promoting available services and resources through social media and business fliers.
- Expedited material acquisition process by processing incoming shipments of new books and other materials promptly upon arrival at the library.
- Ensured up-to-date knowledge of current trends in literature and media by attending conferences, workshops, and engaging in professional reading.
- Helped children select appropriate reading level library books.
- Set up computer and digital device access, providing assistance with use and operation.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
Secondary English Teacher
Round Rock Independent School District
01.2006 - 01.2023
- Developed lesson plans and other educational resources for in-person and hybrid courses
- Worked with team members, as part of a Professional Learning Community, to plan and develop new course material, lesson plans, and assessments that met the department and school goals
- Reviewed and provided feedback on lessons and assessments created by other team members and received feedback on my materials in order to improve learning for students
- Communicated with students and parents via email, phone and in person to gather information and feedback, and provided support to students 2-3 times per week regarding progress, deadlines, and goals.
Office Assistant
Ogle Properties
06.2022 - 08.2022
- Answered customer service calls and dispatch crews to resolve maintenance issues
- Conducted administrative support tasks that included inventory and ordering supplies, paying bills, processing time sheets for payroll, filing lease and operations paperwork, organizing meeting rooms, stocking supplies, emailing new tenants, writing and organizing employee handbook, preparing tax appraisal paperwork for formal protest hearings, maintained daily and weekly property logs, and conducted service calls in a professional and timely manner
- Used Microsoft tools to track client's experiences, communication and marketing efforts
- Processed billing and property expenditures on Yardi Breeze software.
Secondary English Teacher
San Antonio Independent School District
01.2000 - 01.2007
- Designed and delivered engaging lessons that led to an average of 98% passing rate on the state assessment and contributed to the school's Blue Ribbon Recognition
- Organized and delivered professional development workshops for English teachers that improved their teaching practice and led to an increase in retaining new teachers in their first five years
- Collaborated with colleagues in a professional learning community to develop cross-curricular projects that integrated academic writing with other subjects to improve students' critical thinking and analytical skills
- Implemented a student-centered approach that increased students' engagement and participation in class activities and increased attendance by 95%.
Education
Masters - Curriculum & Instruction
University of Texas at San Antonio
05.2010
Bachelor of Arts - English Communication Arts
St. Mary's University
05.1992
High School Diploma -
Incarnate Word High School
San Antonio05.1987
Skills
- Diligent
- Problem Solving
- Organized/ Analytical
- Library event planning
- Collection Maintenance
- Digital Literacy
- Written and oral communication
- Literary knowledge
Timeline
Library Clerk
Universal City Public Library
02.2023 - Current
Office Assistant
Ogle Properties
06.2022 - 08.2022
Secondary English Teacher
Round Rock Independent School District
01.2006 - 01.2023
Secondary English Teacher
San Antonio Independent School District
01.2000 - 01.2007
Masters - Curriculum & Instruction
University of Texas at San Antonio
Bachelor of Arts - English Communication Arts
St. Mary's University
High School Diploma -
Incarnate Word High School
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