Manny Esparza
Mesquite,Tx
Summary
Results-oriented customer service expert with over a decade of experience in high-demand settings. Proven track record of delivering outstanding service, managing complex customer inquiries, and effectively resolving issues. Skilled in leading teams, troubleshooting technology, and fostering positive customer relationships. Recognized for excellent communication abilities, adaptability, and strong dedication to service excellence. Seeking a full-time role that offers professional challenges and allows leveraging interpersonal skills, effective time management, and problem-solving expertise. Possessing strong analytical, communication, and teamwork skills with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bringing a positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Public Service Specialist
City of Dallas Public Library
03.2022 - Current
- Welcome visitors, assist with resources, and address questions to enhance their experience
- Serve as the primary authority during shifts, maintaining organization and resolving patron and facility issues
- Provide support for patrons using computers and library software, including logins and database navigation
- Organize and maintain library materials and equipment for accessibility
- Support adult education, digital literacy, and community outreach initiatives to improve patron services
- Track service requests for facility issues and coordinate with supervisors and maintenance as needed
- Ensure adherence to library policies and regulations, promoting a safe environment for all visitors
- Created and maintained compliant work environment.
- Evaluated and monitored supplier and partner relationships to support compliance.
Team Lead
H&S Vinyl
11.2020 - 08.2021
- Advocate for exceptional customer service, ensuring warm greetings and knowledgeable product recommendations
- Support team members in daily tasks like restocking and cashiering, fostering a positive workplace
- Implement cross-selling and up-selling strategies, inform customers of promotions, and motivate the team to achieve sales goals
- Assist in onboarding new employees, teaching store policies, customer service, and safety protocols
- Maintain a clean, organized, and visually appealing store to create an inviting customer atmosphere
Senior Counselor
AARON FAMILY JEWISH COMMUNITY CENTER OF DALLAS
06.2018 - 08.2020
- Plan and lead age-appropriate indoor and outdoor activities, including games, crafts, sports, and workshops
- Ensure children's safety through vigilant supervision and adherence to rules
- Promote positive behavior and resolve conflicts using effective strategies
- Maintain a clean, organized, and safe environment with well-kept equipment
Sales Associate
Shoe Dept
05.2014 - 08.2017
- Greet customers warmly, assess their needs, and assist with shoe selection and fitting for an exceptional shopping experience
- Stay informed about new products, promotions, and arrivals to effectively guide customers
- Help achieve sales goals through cross-selling, promoting offers, and encouraging additional purchases
- Maintain clean, organized shelves and displays, restock items, and support merchandising efforts
- Engage with customers, address inquiries, ensure satisfaction, and resolve concerns promptly
- Help with inventory processing, maintain stockroom organization, and perform product counts as needed
Education
Associates of Art -
Dallas Community College
Dallas, TX06.2017
High School Diploma -
Skyline High School
Dallas, TX05.2014
Skills
- Customer service
- Issue resolution
- Team leadership
- Troubleshooting
- Communication
- Adaptability
- Service Excellence
- Decision-making
Languages
Spanish
Limited Working
Timeline
Public Service Specialist
City of Dallas Public Library
03.2022 - Current
Team Lead
H&S Vinyl
11.2020 - 08.2021
Senior Counselor
AARON FAMILY JEWISH COMMUNITY CENTER OF DALLAS
06.2018 - 08.2020
Sales Associate
Shoe Dept
05.2014 - 08.2017
Associates of Art -
Dallas Community College
High School Diploma -
Skyline High School
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