Michelle Castillo
Commerce City,CO
Summary
Excel in fast-paced environments, I significantly streamlined front desk operations at Cherry Creek Nail Spa, enhancing client satisfaction and operational efficiency. Skilled in organization and problem-solving, my background spans reception, sales, and management, consistently achieving and exceeding set goals.
Overview
5
5
years of professional experience
Work History
Receptionist
Cherry Creek Nail Spa
Denver, CO
07.2024 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales Associate
Sephora
Aurora, CO
02.2024 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Manager
Casa Mexicana Imports
Southaven, MS
02.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Casa Mexicana Imports
Southaven, MS
02.2020 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Casa Mexicana Tile Distributors
Southaven, MS
02.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate Of Arts And Sciences - Cosmetology
Delta Technical College
Horn Lake, MS11.2023
Skills
- Organization skills
- Time management
- Problem solving
- Appointment scheduling
Languages
Spanish
Full Professional
Timeline
Receptionist
Cherry Creek Nail Spa
07.2024 - 01.2025
Sales Associate
Sephora
02.2024 - 07.2024
Manager
Casa Mexicana Imports
02.2022 - 08.2023
Bartender
Casa Mexicana Tile Distributors
02.2022 - 02.2023
Server
Casa Mexicana Imports
02.2020 - 08.2023
Associate Of Arts And Sciences - Cosmetology
Delta Technical College