Michelle Cervantez

• Maintained cleanliness and organization of workstations in compliance with health standards.
• Participated in staff meetings proactively contributing ideas for continuous improvement of both service quality and overall atmosphere.
• Collaborated with team members to streamline food preparation processes.
• Delivered exceptional customer service by addressing inquiries about menu items.
• Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
• Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
• Encouraged positive work culture by fostering a supportive environment where employees felt empowered to learn and grow in their roles.

• Checked patients in and out, delivering friendly and professional customer service to enhance patient experience.

Answered and directed telephone calls, assisted patients with questions, and provided information.

• Scheduled and coordinated patient appointments accurately and efficiently.

• Utilized EMR systems to access, update, and maintain accurate patient information and medical records.

• Maintained accurate patient records while ensuring confidentiality and attention to detail.

• Scanned and uploaded patient documents into electronic charts, ensuring records were organized and up to date.

• Prepared patients for EKG and echocardiogram procedures.

• Applied EKG electrodes and assisted with proper patient positioning and preparation for cardiac testing.

• Collaborated with healthcare staff to streamline patient flow and optimize daily clinical operations.