Michelle Chavarria
Davenport,FL
Summary
A dynamic and highly organized team leader with 10+ years of experience in logistics, communications, accounts receivable, inventory control, and customer service. Proven ability to multitask, manage, and train with a hands-on approach committed to exceptional service.
Overview
15
15
years of professional experience
Work History
Supervisor
Universal Orlando
Orlando, FL
06.2021 - Current
- Verified accuracy of incoming and outgoing shipments against packing lists and purchase orders.
- Maintained business operations by communicating with coworkers and managers.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Knowledge/use of an RF scanner.
- Prepared bills of lading and customs documentation as needed.
- Trained newly hired
- Processed Invoices for equipment rentals and outside service providers
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Trained new employees on company policies and procedures.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Collaborated with other departments to coordinate workflow processes between teams.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Shipping and Receiving Clerk
ALDI Distribution Center
Haines City, FL
08.2014 - 11.2021
- Scanned items to ensure correct pricing and identification of products.
- Operated scanning equipment in accordance with established processes and procedures.
- Verified shipment contents by comparing items to bills of lading, manifests, or other records.
- Received and processed incoming shipments for accuracy and completeness; checked invoices against purchase orders.
- Organized warehouse space in an efficient manner while adhering to safety regulations.
- Prepared documents such as work orders, bills of lading, shipping orders, and receiving reports accurately and efficiently.
- Provided assistance with loading and unloading trucks when necessary; coordinated the delivery of products to customers promptly and accurately.
- Completed receiving documents for incoming shipments.
- Contacted suppliers and vendors to resolve product, order and shipping discrepancies.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Identified order discrepancies and damaged items and notified supervisor.
Server
TGI Fridays
Orlando, Florida
02.2017 - 03.2018
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
Medical Assistant/Receptionist
ARC Arthritis & Rheumatism
Orlando, FL
11.2012 - 07.2013
- Directed patients to exam rooms, fielded questions and prepared for physician examinations, Obtained client medical history, including medication information, symptoms and allergies
- Verified insurance eligibility and collected copays and deductibles at time of service.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Managed inventory of medical supplies and placed orders for replenishment when necessary.
Customer Service Supervisor
Hi Tech Wireless
Haines City, FL
10.2011 - 11.2012
- Answer customer inquiries, resolve customer complaints, and provide product information
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Education
Launch Into Leadership Program -
Universal Studios Resort
Orlando, FL11-2024
Diploma -
Sebring High School
Skills
- Training
- Microsoft suite
- Leadership
- Inventory
- Time management
- File Management
- Warehouse Organization
- OSHA Standards
- General Accounting
- Bookkeeping
- Administrative Support
Equipment experience
- Pallet jacks
- Forklifts
- Order pickers
- Drexel swing forklift
- Wave
- Reach Forklift
Timeline
Supervisor
Universal Orlando
06.2021 - Current
Server
TGI Fridays
02.2017 - 03.2018
Shipping and Receiving Clerk
ALDI Distribution Center
08.2014 - 11.2021
Medical Assistant/Receptionist
ARC Arthritis & Rheumatism
11.2012 - 07.2013
Customer Service Supervisor
Hi Tech Wireless
10.2011 - 11.2012
Diploma -
Sebring High School
Launch Into Leadership Program -
Universal Studios Resort