Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Michelle Cisneros

Springville,UT

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Ultradent Products
Salt Lake City, UT
12.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Dental Assistant

Cloward Dental
Spanish Fork, UT
01.2004 - 01.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Managed employees schedules and work ethic.

Education

Associate of Science -

UVU
Orem, UT
05.2002

Skills

  • Data Entry and Maintenance
  • Call Documentation
  • Responding to Difficult Customers
  • Customer Retention Strategies

Timeline

Customer Service Representative

Ultradent Products
12.2020 - Current

Dental Assistant

Cloward Dental
01.2004 - 01.2020

Associate of Science -

UVU
Michelle Cisneros