Michelle Clift
Porterville,CA
Summary
Versatile Assistant General Manager with experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
21
21
years of professional experience
Work History
Assistant General Manager
ZeroNox, Inc.
12.2022 - Current
- Head up day-to-day operations for unit
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Controlled spending on overhead and equipment by devising and executing cost-management procedures.
- Ensure adequate staffing to meet goals
- Developed and maintain operational guidelines for staff.
- Assess and verify team progress toward objectives
- Oversee new programs to meet project's evolving needs
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Accounts Receivable
Office Manager
ZeroNox, Inc.
11.2018 - 12.2022
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Updated reports, managed accounts, and generated reports for company database
- Managed office operations while scheduling appointments for department managers
- Provide customer and competitor research
- Manage sales team process execution
- Plan and execute employee events
- Customer Relations
- Accounts Receivable
- Invoicing
- Ensure adequate supplies and timely ordering
- HR duties
Assistant Administrative
Dark Horse Express
11.2016 - 10.2018
- Provide office support as needed including answering phones and providing excellent customer service
- HR assistant
- File maintenance
- Data entry and customer invoice distribution for all commodity loads
- Audit drivers logs daily and monthly scanning for company records
- Provide follow-up to drivers regarding log non compliant issues
- Track fuel usage by drivers
- Update load numbers daily for milk drivers
- Provide assistance to drivers as needed.
Retail Field Merchandiser
Fuhu Inc.
07.2013 - 01.2016
- Improve and maintain 58 big-box retail accounts
- Communicate brand messaging and help create brand loyalty
- Execute and maintain all merchandising directives and initiatives at retail that reflected company standards
- Verify planogram and modular integrity
- Establish and grow relationships with assigned retailers with education, sales training and mentorship
- Plan and conducted product demonstrations
- Work with third party vendors and executed major installs
- Observe, educate and report findings in field to improve retail experiences
- Provide support to new hires through mentoring and coaching
- Complete monthly route audit to ensure efficiency execution.
Retail Sales Representative
Nintendo
06.2003 - 06.2013
- Clean, maintain and perform basic repairs to interactive in-store displays for 74 accounts, while ensuring product displays are up to date and accurate
- Conduct product demonstrations as well as train store personnel to enhance Nintendo product knowledge and create brand loyalty
- Prepare weekly reports including display parts inventory control
- Build and maintained a strong rapport with store personnel with zero client complaints.
Skills
- Process Improvement
- Operational Planning
- Performance Tracking
- Sales
- Hiring
- Logistics Coordination
- Business Development
- Training and Mentoring
- Operations Management
- Merchandising
- Inventory Control
- Customer Engagement
- Team Building
Timeline
Assistant General Manager
ZeroNox, Inc.
12.2022 - Current
Office Manager
ZeroNox, Inc.
11.2018 - 12.2022
Assistant Administrative
Dark Horse Express
11.2016 - 10.2018
Retail Field Merchandiser
Fuhu Inc.
07.2013 - 01.2016
Retail Sales Representative
Nintendo
06.2003 - 06.2013
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